EIT Engineering Team Lead

As the EIT Engineering Team Lead for our Automated Multi-Channel Outreach System (AMOS) team, you will play a critical role in managing a team that enhances and maintains AMOS. This software solution is designed to send outbound messages to a specified audience (e.g., members, providers, brokers) across various delivery channels, including IVR, postal mail, email, SMS, and fax. Your leadership will ensure the effective operation and continuous improvement of this essential communication delivery tool.

You’ll be a great match to this role if you bring: 

• Experience with working in one or more of the following platforms: 

• IBM ACE 
• IBM DB2 
• IBM WebSphere Application Server
• Microsoft SQL Server 

• Experience serving as a technical lead or subject matter expert in one or more of the tools listed above 
• Knowledge of the Agile Scrum methodology
• Supervisory or project management experience 

This role requires on-call support and provides the opportunity to collaborate with a wide-variety of personnel (including infrastructure, application development, information security and line of business leadership). 

Job Responsibilities

• Manages the day-to-day operations of a team with a focus on the maintenance and development of systems and supervising system modifications.
• Assigns, monitors, and reviews progress and accuracy of work. Provides staff management oversight including hiring, promoting, or making recommendations for staff. Conducts performance reviews and assessments, manages performance, engages in skills assessment, and promotes professional development of staff.
• Directs, motivates, and develops staff, maximizing their individual contribution, professional growth, and ability to function effectively with their colleagues as a team.
• Ensures adherence to policies, plans, objectives, budgets and staffing allocations.
• Manages and tracks team-level project details and serves as the technical subject matter expert and provides leadership during periods of transition.

 

Job Qualifications

 

Education

• Bachelor's Degree in a Computer Sciences related field or equivalent work experience.

Experience

• 5 year - Experience with information technology concepts, application development and/or enterprise system maintenance methodology, terminology, and standards required
• 5 years – Systems maintenance and/or programming experience required 
• 3 year - Expert working knowledge of at least one programming language and/or one enterprise system in use at BCBST

 

Skills\Certifications

• Knowledge of information technology concepts, methodology, terminology, and standards.
• Proven Skill to develop and/or maintain an enterprise IT system
• Subject Matter Expertise (SME) in one or more enterprise IT systems
• Strong interpersonal and organizational skills
• Microsoft Office and email skills are required
• Adaptive to high pace and changing environment.
• Must be able to communicate effectively with both technical and non-technical co-workers.
• Must be willing to adjust schedule to plan and perform maintenance and upgrades outside of business hours and be part of an on-call rotation.

Number of Openings Available:

1

Worker Type:

Employee

Company:

BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennes