Sales Associate Lead

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Company Overview 
 

Warner Bros. Discovery is the world's leading media and entertainment company, with many titles and unique brands to fill every portfolio, including TV, film and streaming. We produce and distribute programmes and services in more than 220 countries and territories, in more than 50 languages, to inform, inspire, laugh and Major brands and networks under the Warner Bros Discovery umbrella include. Discovery Channel, discovery+, CNN, DC, Eurosport, HBO, HBO Max, HGTV, Food Network and others. For more information, visit www.wbd.com

The Job 
 

Warner Bros. Worldwide Studio Tours and Retail division is home to an expanding portfolio of Warner Bros. Discovery-owned visitor attractions and experiential retail stores around the world, each created with visitor engagement and exceptional customer service at their heart. The division includes Warner Bros. Studio Tour London – The Making of Harry Potter and Warner Bros. Studio Tour Tokyo – The Making of Harry Potter which opened in 2023. The division also supports Warner Bros. Studio Tour Hollywood, a guided tour showcasing the production secrets behind the best loved films and television shows in the world of entertainment at the studios where they were made.
 

Warner Bros. Worldwide Studio Tours and Retail specializes in experiential retail and is home to The Harry Potter Shop at Platform 9 ¾, Harry Potter New York – the iconic flagship store as well as offering an online experience at Harrypottershop.com.
 

This position will support store operations at the Harry Potter Chicago store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. This role primarily helps support the store with specific department sales, operational and guest engagement goals. Additionally, you will be expected to connect with our guests by providing excellent service and addressing their needs to enhance their shopping experience.

The Daily 

• Coaches store employees to meet all expectations.

• Supports staffing and zoning plan for all associates within the store.

• Serve as lead point of contact for the store for all employees.

• Works closely with the store’s assistant manager in strategies, core focuses and procedures.

• Coaches store employees to meet all expectations.

• Helps support store staff meetings and attends all meetings as needed.

• Supports staffing and zoning plan for all associates within the store.

• Serve as lead point of contact for the store for all employees.

• Works closely with the store’s assistant manager in strategies, core focuses and procedures.

• Promotes a positive and seamless guest experience.

• Helps promote the steps of service including leading by example.

• Strategizes with management team on how to handle and resolve all guest related. issues, ensures service standards, levels, and maximizes the customer experience.

The Essentials 

• Minimum 1 year experience in premium retail (retail management preferred).

• Exhibited proficiency for business acumen with exceptional customer service experience.

• Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results.

• Established time management, prioritization, and organizational skills.

• Ability to communicate clearly and effectively with a positive attitude.

• Proficiency with Word, Excel, PowerPoint.

• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts. 

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding princ