Senior GTM & Product Success Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role:
Are you passionate about bringing innovative products to market and driving customer adoption & retention strategies? Are you a master storyteller and strategist, adept at translating customer needs into effective value messaging? If so, we want to hear from you!

Meet our team:
The Merchant GTM team is dedicated to ensuring businesses of all sizes have access to the most powerful and user-friendly PayPal solutions available. We focus on understanding the unique needs and challenges merchants face and translating them into compelling product positioning, customer-centric messaging, and impactful value propositions for Pay with PayPal, including Braintree, Checkout, and our ever-expanding suite of innovative payment tools.

Job Description:

Your way to impact:

As our Go-to-Market & Product Success Manager for PayPal's Checkout Products, you'll be pivotal in creating product value propositions, maximizing product adoption, revenue acceleration and building scalable product retention strategies. You will be responsible to define, design, and ultimately deliver on the promise of the go-to-market plan for PayPal Checkout products  

Your day-to-day:

• Provide deep expertise about our Checkout product capabilities and value propositions.  

• Actively interact with client facing teams and directly join merchant meetings to deeply understand customer needs as well as any feedback on the GTM approach.  

• The role will construct the product GTM  strategy, including product positioning and messaging, competitive insights.

• Champion the customer voice, advocating for customer needs and problem statements within the product organization, driving customer-centric product development and roadmap prioritization. Identify and gather customer feedback, effectively "translating" it into actionable insights and market requirements for product teams.  

• Own and measure the success of go-to-market initiatives, demonstrating a clear impact on product early-stage adoption, revenue metrics, and retention strategies.  

• Directly interact with customers, take customer feedback into actionable learnings and further improve our GTM strategy and approach. 

What you need to bring:

• 8+ years of relevant work experience that can span product marketing, marketing, product management, sales engineering, operational roles, or strategy consulting.

• Experience in B2B Product GTM, Product