Service Manager | Equipment Maintenance & Repair

 

 

• We are hiring immediately for a Service Manager | Equipment Maintenance & Repair position.
• Location:Mountain View CA.
• Schedule: Monday - Friday (4:00pm - 12:30am)
• Pay Range: $80,000.00 - $90,000.00 annually 
  
  

About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. 
 
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry. 

Come for the job, stay for the career. We are Canteen.

 

Background to role:

The Food at Google program’s vision is to inspire and enable the world to make food choices and use food experiences to develop more sustainable lifestyles and communities. The Food program’s mission is to inspire and enable our community members to make food choices and enjoy food experiences that support them in being their best. Based on the program’s vision and mission, the Food team has developed a clearly defined strategy that puts a strong emphasis on collaboration, innovation, the Responsible Business framework, and Behavioral Economics.

 

Role Summary:

The Service Manager is responsible for supporting the efficient operation of the Equipment Maintenance & Repair (EMR) department through the management of various work order systems, monitoring building alerts, and handling emergency escalations. This role directly manages hourly technicians who perform preventative maintenance, repair, equipment moves, and other maintenance tasks. Ability to work independently, attention to detail and time management, a focus on user experience, and a priority for safety are all critical to this position.

 

The great things you will be expected to do:

• Manage hourly technicians, ensure safety and efficient execution of maintenance duties

• Support in long-term strategy, planning,, implementation and execution of initiatives

• Support the operations by utilizing a variety of digital platforms, including analytics and business intelligence platforms in addition to CMMS, Telematics, and office packages

• Gather, sort, verify, and enter various asset and other data types

• Monitor and respond to support requests, building alerts, escalations, tickets

• Assist with commercial fleet vehicles, drivers, safety, accident / incident support

• Assist with day-to-day financial and administrative tasks

• Run various reporting, write daily recaps, analyze data, create strategies, present key metrics and outcomes verbally and in writing

• Manage jobs and escalations with third-party vendors

• In-field support: assist team with access issues, quality assurance, problem solving, support

• Supporting the company’s fleet operations through hands-on leadership, technical support, training, guidance, including supporting with vehicle breakdowns and accidents

 

Minimum Qualifications

• Bachelor's degree is preferred, or equivalent professional experience

• Commitment to safety and promoting a safe work environment

• Has a minimum of 2 years management experience within the food service equipment or facilities environment.

• Excellent communication skills both written and verbal

• Strong passion for great food, hospitality and user experience

• General understanding and experience with the maintenance of food service equipment

• Manages time effectively and prioritizes tasks to meet deadlines

• Ability to follow all Health & Safety standards

• Demonstrates good judgment and