Senior Business Analyst

Hybrid role out of any of our office locations.

As a Senior Business Analyst – Marketing eCommerce, you will report into the Associate Director, Marketing eCommerce and be a member of a diverse team that is accountable for managing the Digital Commerce Platform for Tax and Accounting Wolters Kluwer. In this role, you are responsible for supporting the Digital Commerce Platform production environment and other critical enhancements that drive eCommerce marketing revenue. You will be expected to collaborate with a diverse cross-functional team of Marketers, eCommerce, UX designers, system analyst, developers, QA resources and other business leaders who will all contribute to the fulfillment of major and operational eStore releases. You will also be responsible for managing communications with our internal stakeholders as production defects, enhancements and questions are raised. Additionally, you will lead the operational enablement of prioritized products that will be sold online to our customers. 

Job Duties and Responsibilities: 

• Lead resolution of eCommerce related issues by partnering with business and technical stakeholders as needed 

• Work with product owner to define business and customer needs into a product intake form and requirements traceability document 

• Contribute to Marketing eStore product strategy and roadmap by helping identify the biggest problems to solve impacting the Digital Commerce Platform 

• Participate in lifecycle planning rituals to deliver against quarterly targets and the roadmap 

• Define, document and communicate eStore playbook for production operations along with training documentation

• Data stewardship tasks to ensure alignment of platform with enterprise data management team 

Job Qualifications: 

• Education: Bachelor’s, Computer Science or equivalent degree or combination of education and experience. 

• Requires 2+ years of eCommerce or business operations experience with enterprise level solution in a marketing environment 

• 2+ years business / requirements analyst experience with exposure to varied projects and environments 

• 2+ years with Adobe Commerce or other enterprise eCommerce platform 

Additional Skills and Knowledge: 

• Experience working in an enterprise or matrixed organization 

• Strong communication skills  

• Strong organizational skills 

• Ability to successfully engage in multiple initiatives simultaneously. 

• Drive, passion, and initiative, with ability to adapt quickly to rapidly-evolving products, technology, and situations are a must. 

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