Restaurant Manager

Description

At Journeyman's Union Hall restaurant, we're not just serving meals—we’re crafting unforgettable moments where bold flavors meet historic charm. Located in a beautifully restored space rich with character, Union Hall is the heart of community, creativity, and culinary excellence. We're searching for a passionate and driven Restaurant Manager to lead our team, elevate our guest experience, and bring fresh energy to every table. If you thrive in a fast-paced, high-quality environment and believe in hospitality that feels like home, we want to meet you. 

PRIMARY PURPOSE: The Restaurant Manager is responsible for overseeing the daily operations of Union Hall, ensuring a seamless and memorable guest experience that aligns with Journeyman Distillery’s high standards of hospitality. This role leads and supports front-of-house staff, manages service flow, upholds quality and safety standards, and works collaboratively with the culinary and events teams to drive operational excellence, team performance, and guest satisfaction.
All Journeyman team members must uphold and embody Journeyman’s Core Values.

CORE VALUES:
GRIT MAKES GREAT

• No challenge is too great.
• Goals worth pursuing are never easy and perseverance and determination are essential to success.
• There is no substitute for time and effort and good things will come from those efforts.

ALWAYS A JOURNEYMAN, NEVER A MASTER

• The pursuit of excellence is lifelong and mastery is an illusion.
• Joy is in the daily work and the pursuit of excellence, not a final destination.
• A focus on continual improvement and doing our best.

1st CUSTOMER

• Treat every customer with the mindset that they are the business’ first-ever customer.
• Treat customers with authenticity, kindness, warmth, care, and friendliness. Be engaging, helpful, and willing to offer a magical experience.
• Be available and provide timely responses in all capacities.
• Extend this mindset to our vendors, suppliers, partners, and especially our fellow employees, never taking any of them for granted.

AMBASSADOR

• Take pride and ownership in your work.
• Engage and actively participate in your work and company activities.
• Be a positive force in the workplace, creating a culture of positivity.
• Extend common courtesy to yourself, employees, and guests.
• Evangelize and promote the company and brand.

We believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.

Here’s a peek at what you will receive as a Journeyman employee:

• Outstanding Growth Opportunity!
• Paid Time Off
• 401(k) with Employer Match
• Medical, Dental, Vision, Life, and Supplemental Insurance Options
• Free Quarterly Bottle of Spirit (21+)
• Loyalty Incentives (ask about our 5-Year Bottle Reward!)
• 25% Employee Discount
• Monthly Employee Tour with Owner/Founder, Bill Welter
• Annual Employee Putting Competition
• Annual Employee Party

PRINCIPAL DUTIES: 

Budgeting/P&L Management

• Actively maintain budgets for all areas of restaurant.
• Plan Budgets for next fiscal year based on data & analytics.
• Quarterly analysis to confirm/adjust budgets.
• Hit or exceed sales, revenue, and margins while proactively managing associated costs. 

Driving Sales

• Cultivating guest relations through regular table visits.
• Develop relationships with customer and build regular clientele base.
• Generate and execute unique marketing strategies to drive business during slow and peak seasons.
• Collaborate with Marketing Department for Retail displays and new product marketing. 

Interviewing & Hiring

• Interview, hire, train, and develop qualified hourly employees and managers in FOH in conjunction with  Assistant FOH Managers and Human Resources.
• Create schedules for all FOH Managers.

Training & Development

• Identify, address, and document individual employee performance according to standard operating procedure.
• Discipline and/or terminate as necessary according to standard operating procedures. 
• Administer regular performance reviews with all FOH staff, including managers. 
• Assist with identifying, training, and developing key employees for growth, advancement, and promotion. 
• Work within guidelines of the “Manager In Training” program to advance qualified employees into  management roles. 
• Identify employees that would help further the service and execution of the Journeyman brand and  create clear pathways for advancement.
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