Process Excellence Senior Project Manager

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Process Excellence Senior Project Manager

The Process Excellence team provides project management expertise, process improvements, and change management to the Marketing organization. The Senior Manager plays a pivotal role in driving operational efficiency, quality, and continuous improvement within the organization and is responsible for ensuring the successful delivery of marketing deliverables. The ideal candidate will have a proven track record executing large-scale and complex initiatives with a demonstrated mindset of operational excellence, change management, and a focus on continuous improvement.   

This role will project and program manage process optimization and transformation initiatives, collaborate with cross-functional teams, and champion best practices to enhance overall performance. The individual for this role will need to demonstrate a combination of strategic thinking, leadership, and project management expertise The Senior Project Manager will oversee a wide variety of projects from conceptual design through implementation. This role requires a background in change, project, and program management. The ideal candidate will have a deep understanding and certifications in problem-solving methodologies, change leadership and project management principles.   This role will collaborate with stakeholders to reimagine and solve complex problems, and guide sponsored improvements to strategies, processes, workflow efficiencies, and organizational systems. 

Job Responsibilities

• Oversee projects from inception to completion. Define project scope, milestones, and deliverables. Monitor progress and adjust strategies as needed. 

• Implements clear project charters and measurable goals for each project, ensuring the project is set up for success 

• Develop and manage detailed project schedules and work plans. 

• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress. 

• Utilize industry best practices, techniques, and standards throughout the entire project execution. 

• Monitor project progress and make adjustments as needed. 

• Measure project performance using appropriate systems, tools, and techniques. 

• Conduct impact assessments to identify potential risks and develop mitigation strategies. 

• Collaborate with stakeholders at all levels to gain buy-in and support for change initiatives. 

• Design and deliver training programs and communication plans to support change initiatives. 

• Monitor and evaluate the effectiveness of change initiatives, making adjustments as necessary to achieve desired outcomes. 

• Provide coaching and support to managers and employees to help them navigate through change. 

• Report and escalate issues to management as needed. 

• Develop and deliver communication plans, training programs, and stakeholder engagement strategies to ensure smooth transitions and buy-in from all levels of the organization. 

• Coordinate internal resources and third parties/vendors for the flawless execution of projects. 

• Perform quality control on the project throughout development to maintain the standards expected. 

• Manage relationships with clients and stakeholders. 

• Ensure that all projects are delivered on time, within scope, and within budget. 

• Develop detailed process mapping and value-add analyses  

• Foster a culture of continuous improvement by promoting innovation, collaboration, and knowledge sharing across the organization. Provide guidance and mentorship to the team in the project and change management best practices, tools, and techniques. 

• Build and maintain strong relationships with key stakeholders, including executive leaders, department heads, and process owners, to gain support and alignment for transformation initiatives.  

• Collaborate with the Director to enable the successful adoption of new processes and process improvement methodologies across Marketing. Foster a culture of learning and development within the team. 

• Analyze data, conduct root cause analysis, and use statistical tools to drive process enhancements. 

• Solve complex problems by applying process improvement (Lean Six Sigma) methodologies. 

Typical Qualifications

• Bachelor’s degree in business administration, Marketing, or related field. 

• Certification in change management and process improvement tools and methodologies – Lean/Six Sigma Black Be