Executive Director for Independent Living

General Purpose

Sandpiper at Shem Creek is seeking a skilled Executive Director to oversee the operations and management of a 55+ independent senior living community (IL). Responsible for creating a vibrant and inclusive living environment for senior residents. Oversee the day-to-day operations, ensure resident satisfaction, manage the staff and financial performance of the independent living community, and maintain compliance with regulations.

A successful candidate can expect a wage of $80,000-100,000, plus full-time benefits and bonus earning potential. Review of all candidate submissions will begin immediately until the position is filled.

Essential Duties

Resident Services:

• Foster a warm and supportive environment for independent senior residents.

• Respond promptly and professionally to resident inquiries, concerns, and requests.

• Plan and coordinate social and recreational activities to promote resident engagement and well-being.

• Maintain effective communication channels to address resident needs and provide timely updates.

Operations:

• Oversee the overall operations of the independent living senior community.

• Optimize occupancy at the community by working with prospective residents, existing residents, family members, and guests.

• Ensure compliance with established policies, procedures, and regulations.

• Conduct regular inspections to identify maintenance needs and coordinate repairs.

• Manage vendor relationships, negotiate contracts, and monitor service quality.

• Implement safety protocols and emergency preparedness plans.

Financial Management:

• Develop and manage the community’s budget, monitor expenses, and maximize revenue.

• Ensure accurate and timely collection of rent payments and fees.

• Conduct regular financial analysis and reporting to support informed decision-making.

• Identify opportunities for cost savings and revenue enhancement.

• Coordinate with PACS to identify capital expenditure projects and aesthetic improvements.

• Assist with financial forecasting and planning.

Staff Management:

• Recruit, hire, train, and supervise community staff members.

• Foster a positive and collaborative work environment.

• Provide guidance, support, and ongoing professional development opportunities.

• Conduct performance evaluations and address any performance issues.

• Ensure adequate staffing levels and schedule appropriate coverage.

Compliance And Documentation:

• Ensure compliance with all applicable regulations and laws related to senior living.

• Maintain accurate and up-to-date resident records, contracts, and leases.

• Assist in preparing reports and documentation for regulatory agencies and stakeholders.

• Implement policies and procedures to maintain confidentiality and protect resident information.

The executive director is a direct report to the regional director of operations for PACS Senior Living.

Qualifications

A successful candidate will hold the following qualifications:

• Education in business administration, property management, hospitality or a related field (preferred).

• Previous experience in property management or hospitality, preferably in the senior living industry required.

• Extremely proficient with and strong knowledge of property management principles, regulations, and financial practices.

• Excellent communication, interpersonal, and problem-solving skills.

• Willing to be on call 24/7 and be the main point of contact for emergencies.

• Ability to build and maintain positive relationships with residents, staff, and vendors.

• Great management skills and a willingness and desire to work harmoniously with all staff members.

• Plan, coordinate, and assist with events and activities.

• Knowledge of fair housing laws and regulations.

• Ability to prioritize tasks and manage time effectively.

• Compassion, empathy, and a genuine desire to improve the lives of senior residents.

• Be aligned with the mission, vision, and values of PACS.

Supervisory Requirements

This position is responsible for managing and overseeing multiple levels of employees either directly or indirectly. Responsibilities may include, but not limited to, hiring, training, budgeting, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems and terminations.

Qualification