Assistant Casino Operations Manager

POSITION PURPOSE

Provide direct and general supervisor of the Table Games, Poker and SlotFloor departments to ensure and maintain efficient and profitable gaming operations. Creates and ensures Team Members are providing an entertaining and energetic atmosphere at all times.

Duties and Responsibilities:

• Assists with procedures, trains, schedules and evaluates team members in keeping with company and departmental directive, policies and procedures.

• Makes recommendations and implements improvements on gaming products and labor management.

• Assists the Casino Operations Manager with carrying out policy, setting procedures and developing personnel in keeping with departmental objectives; specifically, assumes the responsibility for the efficient operation of a particular shift assignment.

• Has authority to issue credit (with regulatory approval), make payments, set limits and otherwise control monies related to Table Games operations and within the limits stated in systems of internal controls.

• Monitors equipment and supplies and makes recommendations for replacement or repair as appropriate.

• Assist in the development of daily schedules to ensure adequate staffing levels for pit operations.

• Opens and closes games in a manner that provides optimal labor efficiency and customer service.

• Maintain, through supervision and direct observation, a continuous awareness of all Table Games activity; Report any suspected irregular or illegal gaming practices to the Casino Operations Manager, Security, Surveillance and Missouri Gaming Commission to maintain the integrity of the gaming tables 

• Monitors security of bankrolls at all table gaming locations to ensure proper accounting of bankrolls.

• Grants complimentary services to players, according to established guidelines, and resolves guest complaints or problems to ensure courteous and friendly service to all gaming customers.

• Perform other duties as assigned by management. 

JOB QUALIFICATIONS

• Must be able to obtain and maintain valid license
• Must be at least 21 years of age.
• Demonstrated knowledge of various Table Games and previous Table Games supervisor experience
• Displays excellent verbal and written communication skills 
• These skills and abilities are typically acquired through at least 2 year experience directly related to the accountabilities specified.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
• Must present a professional appearance and demeanor at all times.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends and holidays.

These skills and abilities are typically acquired through at least 2 year experience directly related to the accountabilities specified.