Program Governance and Communication Lead, SVP

C14 Program Governance and Communication Lead 

To achieve its ambition to become a market leader in KYC, Citi has established a strategic initiative to improve the end-to-end client experience and productivity of the KYC process, by modernizing the KYC technology infrastructure as well as enhancing our safety and soundness.  

The Program Governance and Communication Lead supports internal and external communications required to enable the success of the global KYC Modernization Initiative. This role requires experience leading internal and external communication initiatives associated with large-scale change initiatives. The role also requires a comprehensive understanding of cross-functional communication and how to drive change in large organizations. The successful candidate will need to collaborate with diverse stakeholders and drive communications at senior levels, applying in-depth understanding of the business and client impact of technical contributions. The ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride.  

Responsibilities: 

• Design and execute communication plan for internal and external communications that enable the delivery of the KYC Modernization initiative. 

• Own strategic view (3-5 years) to ensure project communications are delivering the right message to the right audience, and they are engaging the audience throughout the change journey. 

• Design, produce, and maintain a library of engaging content and resources to support communications across the project. 

• Design and maintain content for periodic Executive-level communications, reviews, and updates. Partner with program and project management to track progress of all work. 

• Partner across functions to produce materials suitable for front office and client communication, as required. 

• Support the regulatory liaison function in delivering a regulatory communication plan. 

• Liaise with program management office, program managers & business sponsors to track initiatives with clearly defined success criteria and align to business strategy and outcome. 

• Builds strong partnership with the business stakeholders to help drive strategic direction and investment decisions. 

• Excellent communication skills required to negotiate internally, often at a senior level to ensure key messages are communicated effectively. 

• Plan and organize internal events such as roadshows to promote the initiative. 

• Help to strengthen a culture of simplicity, responsible risk management, and client-centricity by fostering transparency, connection, and a sense of belonging.  

• Gather feedback to continuously improve how we communicate and keep people engaged. 

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. 

Qualificati