Director, Communications, Global Brand

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director, Communications, Global Brand

What does a successful Director, Communications, Global Brand do at Fiserv

The Director, Employee (Internal) Communications, drives the development and successful execution of communications strategies supporting associate engagement for the Merchant Solutions business. This position creates communications plans, key messages and content for a variety of strategic communications and drives their successful execution and implementation. You will serve as a trusted advisor to the communications leadership team, partnering cross-functionally and within the Global Brand team to deliver integrated communications strategies for associate engagement

What you will do:

• Design and manage communications campaigns that support marketing campaigns, product launches, service updates, policy changes, and cultural moments
• Oversee the development of executive messaging, organizational updates, video scripts, talking points, and FAQs for associates across the global Merchant Solutions business
• Develop and lead a comprehensive internal communications strategy for all business and client-facing functions
• Partner closely with senior executives to craft messages that reinforce business priorities and client-centric culture
• Translate complex initiatives into compelling narratives that drive understanding and engagement for associates

• Optimize and evolve communication channels to meet the needs of geographically dispersed, high-touch teams (e.g., digital newsletters, intranet hubs, team meetings, toolkits)

What you will need to have:

• 9+ years of progressive experience in internal communications, preferably in client-facing, sales, or service-oriented environments

• Experience leading and developing teams
• Experience writing, editing, and storytelling skills with a proven ability to influence at the executive level
• Experience providing communications counsel to business executives and proven ability to influence at the executive level
• Bachelor’s degree in communications, public relations, journalism, or related field

What would be great to have:

• Strong business acumen and comfort working in fast-paced environment
• Experience supporting communications in matrixed organizations with a distributed workforce
• Deep understanding of the challenges and needs of client-facing teams
• Strategic thinker with hands-on execution ability
• Collaborative, confident, agile and proactive communicator

Important info about this role:

• We’re better together. This role is fully on-site.
• Ability to travel up to 25% of the time and work weekends/evenings, as necessary
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

#LI-CR1 #LI-Onsite 

This role is not eligible to be performed in Colorado, Ca