Senior Director, Clinical Operations

Site: The Brigham and Women's Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Department of MGB Neurosurgery:

The MGB Neurosurgery (NSU) Senior Director of Clinical Operations is a critical member of the department leadership team. They play an integral part in delivering efficient, patient-centered clinical operations, as well as development and execution of a strategic MGB wide vision for clinical services across the Department of Neurosurgery and the Neurosurgery Institute (NSI). The Senior Director works closely with hospital, department, and NSI leaders to ensure close alignment with the system structure and goals. The Senior Director oversees integrated and optimized clinical operations across Neurosurgery ambulatory practices, ORs and inpatient services. This person will establish common expectations, processes, and systems to improve the consistency of practice operations across Neurosurgery clinical sites.

 

Qualifications

• Bachelor's degree required.
• Master’s degree in business administration, public health, public administration strongly preferred.
• 7-10 years management experience in an academic medical center required.
• Supervisory experience required.
• Outstanding organizational skills to manage many competing responsibilities and priorities.
• Ability to delegate, effectively supervise, and plan for the timely and successful completion of objectives.
• Exceptional interpersonal skills and a high degree of social facility in obtaining cooperation and support from a broad range of people.
• Demonstrated ability to interact with all members of the organization in ways that enhance understanding, respect, cooperation, and problem solving.
• Excellent verbal and written communication skills to communicate effectively with a large and diverse constituency including departmental leadership, administrative staff, clinical and research faculty, and leaders across the AMCs and MGB.
• Excellent negotiation skills in complex internal and external situations.
• The ability to independently resolve quickly most problems encountered.
• Demonstrated sensitivity, discretion, and judgment regarding confidential matters.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:  

• Leadership: A demonstrated ability to interact with all members of the organization in ways that enhance understanding, respect, cooperation, and problem solving is essential. 

• Results orientation:  Results-driven approach with experience/ability to achieve results in a metrics based analytical environment.   

• Organizational Skills:  Outstanding organizational skills are necessary to manage many competing timetables and responsibilities and deadline pressures.   

• Collaboration: Able to work effectively within a matrixed based organizational structure. Collaboration with administrative staff will be essential. 

• Communicator/Facilitator:  Excellent interpersonal, presentation and organizational skills and professional demeanor. Demonstrated sensitivity, discretion, and judgment regarding confidential matters are essential. Excellent verbal and written communication skills are necessary to communicate effectively with a large and diverse constituency, including the chairs/chiefs, senior departmental leaders, research faculty at all levels, research trainees and staff, potential donors, representatives, and vendors.  

• Judgement: Demonstrated judgement in managing sensitive issues and when to escalate problems. 

• Team:  Takes personal responsibility in developing teams and is passionate about a happy, highly functioning team with the highest level of talent and performance for the responsibilities of the Department. 

• Interpersonal: Possess a leadership style that is open and transparent and an exceptional capacity to build strong relationships.  Manages conflict and achieves resolution effectively. 

• Time management: Exceptional organizational skills and ability to prioritize effectively. Flexibility to work independently and to handle multiple tasks with project deadlines. A tenacious, can-do personality that works to correct mistak