Human Resources Generalist

Are you an experienced HR professional who thrives in a dynamic environment where you can influence every aspect of the employee experience? We’re looking for a well-rounded HR generalist who currently manages the full scope of human resources—from employee relations, benefits, and compliance to policy development, and day-to-day operations. This role offers the opportunity to make a meaningful impact across the organization by owning critical HR functions while collaborating with a supportive and knowledgeable team. If you're ready to bring your expertise to a mission-driven company that values both strategic thinking and hands-on execution, we’d love to meet you.

 

What You'll Do:

• Administer employee benefits programs, including annual enrollment, employee education, and vendor coordination. Serve as a primary point of contact for employee benefit inquiries and issue resolution.
• Manage employee leave programs (e.g., FMLA, STD, LTD), ensuring all leaves are administered in compliance with applicable laws and company policy, with accurate tracking, documentation, and timely employee communication.
• Manage the workers’ compensation program, including injury reporting, claims coordination, communication with insurance providers, and return-to-work planning.
• Design and maintain the employee wellness program to incorporate events that align with employee interests and opportunities to improve the health and wellbeing of our workforce.   
• Partner with leaders to develop and execute HR strategies and programs aligned with company-wide business goals and the annual People Plan.
• Coordinate all aspects of the termination process, including final pay coordination, exit interviews, and collection of company assets, ensuring an effective and positive offboarding experience. 
• Own and maintain the employee handbook and all company policies; ensure they are up to date, compliant, and consistently communicated to employees. 
• With oversight and support, resolve employee relations issues in a balanced, fair, and objective manner using appropriate coaching, investigative and mediation techniques.  
• Support workforce planning and changes; perform compensation research and reviews for effective job analysis; make recommendations based on external and internal equity.  
• Ensure job descriptions are up to date and audited for all active roles in the organization, supporting with the creation of new job descriptions as necessary. 
• Serve as a trusted and approachable resource for employees at all levels, creating a professional and supportive environment where individuals feel comfortable seeking guidance on a wide range of HR-related topics. Independently address general inquiries with clarity and care. When needed, research complex issues and collaborate with other HR team members to ensure accurate and timely resolution.
• Monitor compliance with employment, immigration and benefit laws and regulations. Advise on impact and necessary changes to company policies, practices, or filings. 
• Support employee engagement initiatives and contribute to building a positive and inclusive workplace culture.

What You Bring:

• 7+ years of progressive HR experience.
• Bachelor's degree or equivalent experience.
• SPHR/PHR or SHRM-SCP/CP certification required.
• Strong interpersonal and communication skills—you know how to build trust.
• Proficiency in Microsoft Office and experience with HRIS (Ceridian Dayforce is a plus).
• Deep knowledge of benefits, compliance (ACA, COBRA, HIPAA, etc.), and open enrollment processes.
• A detail-oriented mindset with strong organizational skills.

Travel & Work Environment:

• Occasional travel between our Hooksett, NH HQ and local dealership.
• Typical office setting with standard physical demands (sitting, typing, light lifting, etc.).

 

The Company 

You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You’re tired of being told “no” when you think of ways to improve, innovate, and do things better.

There’s a place for people like you. Welcome to Merchants Fleet.

We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best.

Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:

• Leadership who truly lead and engage with employe