Director, Corporate Membership Rewards Card Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. Within GCS, the Corporate Card products team designs and operates the corporate-liability Card products that are offered to medium, large and global businesses. 

The Director of Corporate Membership Rewards Card Product Management will lead end-to-end product strategy and execution for the Corporate Card Membership Rewards portfolio (Platinum, Gold, and Green Cards enabled for Membership Rewards points). 

Grounded in the needs of the varied design personas that use these products – which include business owners, procurement personnel, administrators, and individual employees – the Director will set the value prop and forward-looking vision for the Membership Rewards product portfolio, and direct all workstreams related to P&L analysis, benefit design, new feature launches, and measurement. 

This leader will work in close partnership with a peer Director of Corporate Cashback Card Product Management, ensuring a cohesive product line and efficiency in managing shared benefits and features. As these portfolios continue to evolve and differentiate, the Director of Corporate Membership Rewards Card Product will own the next-generation of the MR-enabled Cards, including new benefits, interaction with foundational digital experiences such as Expense Management, points program updates, Card form factor, go-to-market, and more. 

The Director of Corporate Membership Rewards Card Products will:

• Lead a high-performing team of colleagues 
• Own the strategic vision and priorities for Corporate Membership Rewards Cards, including card design, benefits, points earn rates, redemption rates and options, Card management digital experience, servicing, and more
• Work in close partnership with other leaders in Card Product, as well as New Product Development, Finance, Pricing, Marketing, Field, and others
• Serve as the point person and liaison to the Membership Rewards center of excellence, and maintain strategic connections with leaders of all other Membership Rewards products – such as Small Business and Consumer Cards – across American Express
• Engage and negotiate with Corporate-specific Membership Rewards points transfer partners, and design and build new partner experiences
• As Card portfolio refreshes are required, conduct client and prospect research, survey the competitive landscape, and gather any inputs necessary to identify and formalize value proposition updates
• Use visual communications present the strategic/business rationale for Card updates, and bring others along to build momentum and alignment
• Submit new initiatives related to Corporate MR Cards for investment planning, working with New Product Development to capture feature requirements, Finance on Cost Benefit Analysis, and leading submission
• Serve as the Product point person for Servicing and Field questions MR Cards, and own issue resolution, ops governance, and risk management for the Cards in the MR Corporate portfolio

Qualifications:

• Proven people leader with ability to crystallize goals for direct reports, and inspire teamwork
• Flexible, creative problem-solver who puts structure around complex issues; able to take new ideas from strategy to a concrete proposal, with cogent evidence that builds alignment and momentum behind an argument; top notch visual communication and storytelling to ensure clear communi