Sr Product Manager

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Zuora Payments offers cutting-edge technology in orchestrating and optimizing payments for businesses across the globe. We provide businesses a comprehensive payments solution that helps in increasing the revenues and reducing the operational costs. By streamlining the payment operations and abstracting the complexities of the payments ecosystem we help companies in capturing every dollar flowing through their business. Zuora payments adds value to businesses in acquiring, engaging and retaining customers by providing the choice of payments and reducing the involuntary churn.

If you are looking to help the world's best companies win through total monetization and drive impactful innovations in the payments space, we have a very important role to offer. We are looking for a seasoned and visionary product leader to join our Product & Technology team and play a key role in shaping the product offerings in payments. This role offers fantastic opportunities to work with wider ecosystems like payment providers, banks & various partners, translating market needs into feature sets, and working closely with engineering, product marketing, sales, and customer success teams to deliver world-class solutions.

Your key responsibilities:

• Experience in Payment Systems: Leverage expertise in payment technologies and business models to guide product strategy.
• Creative Problem Solving: Employ a creative mindset to develop unique solutions for complex challenges in the payment domain.
• Simplify Complexity: Break down and simplify complex payments concepts for customers, partners, and internal stakeholders.
• Roadmap Vision: Drive scalable and robust product roadmap. Prioritize roadmap to support key business objectives and corporate strategy.
• Customer-Centric Approach: Engage directly with customers to understand their needs, gather feedback, and identify industry trends. Represent the voice of the customer in internal discussions and decision-making processes. Conduct regular customer interviews and surveys to validate product ideas and gather insights.
• Market Insights: Stay abreast of market trends and emerging technologies. Leverage this knowledge to continuously evolve our product offerings.
• Passion for AI: Harness a passion for artificial intelligence and its applications in solving real-world payment problems.

Stakeholder Management: Collaborate with internal and external stakeholders such as engineering, UX, product marketing, solution management, legal, sales, customer success, customers, partners, and industry analysts. Deliver high-impact presentations, pitches and workshops to diverse audiences, including customers, partners and employees.Product Launch and Lifecycle Management: Plan and execute product launches, including coordination with marketing and product marketing. Monitor product performance post-launch and iterate based on feedback and metrics. Manage the entire product lifecycle, from conception to maturity.Result oriented: Ability to connect the dots and align the product outcomes with product strategy & corporate strategy. Define product objectives & deliver key results. 

What experience makes you excel in this role:

• 6+ years of experience in product management with a track record of taking initiatives from idea to market with overall experience of 10+ in software product development.
• Demonstrated domain expertise in the Payments industry. Extensive knowledge of both B2C and B2B payment processing, fraud protection, payments regulations, as well as best practices to optimize payment flows.
• Knowledge of API design and integrations.
• Understanding of cloud infrastructure and scalability concepts
• Excellent analytical and problem-solving skills
• Outstanding communication, storytelling, & interpersonal skills. Emphasis on distilling complex concepts and problem