Medical Customer Service

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Job Description

Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.

About the role: 

Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. 

How you will contribute: 

·       You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. 

·       You will screen new and repeat donors and take and record donor vital signs and finger stick results. 

·       You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. 

·       You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. 

·       You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. 

What you bring to Takeda: 

·       High school diploma or equivalent 

·       Ability to walk and/or stand for the entire work shift 

·       Will work evenings, weekends, and holidays 

·       Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees 

·       Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. 

·       Fine motor coordination, depth perception, and ability to hear equipment from a distance 

·       Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear 

·       1 or more years minimum experience working in a customer or patient facing role is helpful