Senior Technician – Instrument Service

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

The Target Pay for this position is $28.00- $30.00 an hour. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

Job Purpose/Overview 

The Senior Technician: Instrument Service is responsible for advanced troubleshooting, repair, calibration, quality assurance, and preventive maintenance of Antech laboratory instrumentation. This role serves as a senior-level technical expert within the department, mentoring junior technicians, supporting workflow optimization, and collaborating cross-functionally to ensure service quality, regulatory compliance, and customer satisfaction.

This position requires strong technical expertise, leadership capability, and the ability to maintain high standards in a fast-paced service environment.

Essential Duties and Responsibilities

Maintenance & Repair (70%)

• Perform all Service Technician I/II level responsibilities, including diagnosing, troubleshooting, repairing, calibrating, performing preventive maintenance, and conducting quality assurance checks on all Antech instrumentation.

• Service hematology, chemistry, blood gas, electrolyte analyzers, infusion pumps, laboratory support systems, and related products.

• Demonstrate advanced understanding of theory of operation and underlying physiological principles of laboratory instrumentation.

• Lead complex or escalated troubleshooting cases and serve as an internal escalation resource.

• Ensure all repairs meet operational performance standards, quality system requirements, and regulatory specifications.

• Perform service and validation on internal instruments (production, rework, field returns, etc.).

• Maintain and validate exchange instrumentation quality compliance.

• Meet or exceed established service turnaround expectations, including 24-hour turnaround on assigned customer units when applicable.

• Identify recurring technical issues and recommend corrective or preventive actions.

Technical Training & Mentorship (10%)

• Mentor and train Service Technician I.

• Support onboarding and technical skill development.

• Share technical knowledge and best practices to elevate team performance.

Workflow & Operational Support (5%)

• Partner with the Service Supervisor to optimize workflow, queue prioritization, and turnaround efficiency.

• Collaborate with the Tier IV Engineer on technical development initiatives and special projects.

• Contribute to development and improvement of repair protocols, procedures, and best practices.

• Monitor exchange and loaner instrument pools to ensure adequate inventory levels.

• Participate in continuous improvement initiatives to enhance department performance.

Technical Support & Customer Communication (5%)

• Serve as a subject matter expert for internal teams on escalated technical issues.

• Provide high-level technical guidance to internal stakeholders and customer-facing teams.

• Communicate professionally with customers regarding service status, repair findings, and technical recommendations.

• Remain current on product updates, software changes, and technical modifications and understand their operational impact.

Documentation & Quality Systems (5%)

• Prepare accurate, timely, and complete service documentation for all serviced instruments.

• Maintain compliance with Quality System Regulations and internal quality standards.

• Assist in developing and maintaining Standard Operating Procedures (SOPs), repair protocols, and service documentation.

Other Duties (5%)

• Perform additional duties, quality control studies, and s