Medical Information Manager

SUMMARY/JOB PURPOSE:

The Medical Information Manager collaborates with Medical Information Department personnel to plan, develop, and coordinate Medical Information Department strategy and tactics. This includes development and maintenance of the department product knowledge database and the development of standard and custom responses to health care professional medical inquiries.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Search, review, and summarize available data in the published literature and internal documents to develop accurate, fair and balanced responses to requests for information on Exelixis products received primarily from health care professionals.

• Contribute to the training of third party call center staff.

• Aid in the triaging of product complaints and adverse events regarding company products.

• Participate in management of the third party call center staff including  day-to-day quality assurance.

• Collect, analyze, and report department metrics and communicate medical insights to Medical Affairs and other departments as appropriate.

• Collaborate with management and other department personnel, to develop, implement, and maintain best practices, standard operating procedures, policies, work instructions, technologies, etc. to maximize compliant, effective, and efficient delivery of medical information services.

• Support the medical information needs of Exelixis employees, as appropriate, including Medical Affairs, Regulatory, Clinical Development, Pharmacovigilence, Public Affairs, etc.

• Contribute to the development of the Medical Information annual and multi-year strategic and tactical plans including overall strategy and objectives.

• Collaborate with other members of the Medical Affairs organization (e.g., Medical Science Liaisons, Medical Communications, Research, etc.) in support of their functional area deliverables.

• Attend scientific conferences to enhance therapeutic knowledge and to contribute to Medical Affairs conference deliverables.

• Develop product and disease state expertise, keep abreast of the changing pharmaceutical/biotech environment, maintain awareness of best practices in industry-based medical information practice and maintain a desire for continuous learning.

• Other duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES:

• None

EDUCATION/EXPERIENCE/KNOWLEDGE & SKILLS:

Education/Experience:

• Doctorate level degree (PharmD, MD, PhD) and zero or more years of related experience; or,

• Equivalent combination of education and experience.

Experience/The Ideal for Successful Entry into Job:

• Oncology experience highly preferred.

• Pharmaceutical/biotech medical information experience.

Knowledge/Skills:

• Understanding of the pharmaceutical/biotech business and related regulations, guidelines, standards and practices and an appreciation of the impact the medical information role on business outcomes.

• Demonstrated ability to manage projects and work cross-functionally with highly-ethical/compliant/results driven/customer service orientation.

• Self-motivated, organized, problem-solving, solution-oriented, collaborative team player.

• Able to act independently and assume responsibility for multiple initiatives in a fast-faced environment yet remain flexible in response to changing needs and competing demands.

• Strong skills with regard to literature searching, interpretation and verbal/written communication of complex medical, pharmacological and scientific data to a variety of audiences.

• Close attention to detail while remaining aware of the “big picture”.

• Proficient in MS office applications.

JOB COMPLEXITY:

• Works in a fast-paced/small-team environment that is growing and evolving and which requires regular reprioritization of projects while adhering to timelines and achievement of deliverables.

• Works in a role that has implications for patient-care which requires an exercise in judgment within broadly defined practices and policies.

WORKING CONDITIONS:

• Up to 15% of travel is required.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay diffe