Assistant Manager - Light Tree Apartment, Palo Alto CA

Job DetailsLevel: EntryJob Location: Light Tree Apartments II (947) - East Palo Alto, CA 94303Position Type: Full TimeEducation Level: High School Degree or equivalentSalary Range: $20.26 - $23.64 HourlyTravel Percentage: NegligibleJob Shift: DayJob Category: Admin - ClericalPOSITION SUMMARY  

Within established management operating and fiscal policy, the Assistant Manager assists the Community Manager in managing the day-to-day activities of operating and maintaining facilities and equipment in housing projects designed to provide low-income families, seniors, special users, or other eligible individuals with furnished or unfurnished housing in single or multi-unit dwellings by performing the following duties.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Under general supervision of the Community Manager:


Orders office supplies.
Schedules maintenance repairs, generates and files completed work orders and follows-up, as appropriate.
Assists in resident move-in/out procedures and unit inspections.
Maintains wait list and processes applications in conformance with compliance regulations and EHMI policies; explains entire move in procedures.
Collects rent and accounts for monies collected; performs daily bank deposits, as needed.
Answers telephone and handle office interactions in a friendly, courteous and sincere manner.
Sorts and distributes inner office mail.
Prepares recertifications of residents by interviewing residents, obtaining appropriate documentation and completing worksheets. Submits worksheets to manager or Property Supervisor for approval.
Compiles and maintains accurate written records of residents (e.g., Emergency Information, Incident Reports, etc.). Maintains resident files in a neat and orderly manner according to EHMI standard policies.
Refers applicants to alternative housing if all available units are occupied or if the Wait List is closed.
Ensures consistent application of project rules and regulations.
Ensures consistent application of Program (HUD, CHFA, RHCP, TCAC, etc.) rules and regulations.
Prepares Project Status Reports (PSR’s). 
Maintains a clean and well-organized office.
Maintains a businesslike and professional appearance.
Promotes harmonious relations among residents, housing personnel and persons of the community. Demonstrates enthusiasm and stamina for housing project and position. Represents project in business related matters to the residents and to the community at large. Sensitive to the housing philosophies of the owner/sponsor.
Maintains congenial relationships with all residents and resident service coordinator/agencies, is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Equal Employment and Equal Housing Opportunity requirements.
Exercises common sense, good judgement, consistency, and self-control in day-to-day contact with residents and in other business-related matters.
Demonstrates company loyalty and integrity in all financial matters, in reports to supervisors and other management personnel, in relationships with residents and co-workers.
Actively participate in our culture of inclusivity

QualificationsEDUCATION and/or EXPERIENCE


6 months clerical/office experience or other related experience and/or training.  


 

PREFERRED SKILLS and/or ABILITIES


Type professionally and accurately at a minimum of 40 wpm.
Previous experience in property management a plus
General understanding of preventive and ongoing apartment maintenance
Computer literacy - PC hardware, YARDI software a plus.
Proficient in word-processing and spreadsheet software (Word, Excel, Outlook).
Self-starter, flexible, detail-oriented, and well organized. 
Ability to work independently and in a team environment.
Experience working with diverse groups, i.e., staff, residents, outside contacts.
Commitment to the companies’ goals and philosophy.
Passionate about equitable housing.


 

CERTIFICATES, LICENSES, REGISTRATIONS 

Experience with HUD or CTCAC properties a plus

LANGUAGE, MATH & REASONING SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, government regulations, loan documents, financial reports, regulatory agreements and other legal documents. Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information to top management, public groups and officials, and/or boards of directors. Ability to calculate figures and amounts such as discounts, interest, proportions, percentages. Ability to produce budgets and analyze financial reports, income statements and perform cost analyses. Ability to solve practical problems and deal with a variety of concrete variables in situat