Starting Gate Driver

Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and FOCUS skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.   Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.  Creates an atmosphere of luck and celebrates customer wins.  Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests.  Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.  Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thanks guests for visiting.  Promotes Harrah’s and always projects Harrah’s in a positive light to guests.

• Drives the starting gate vehicle under the direction of the Starter, adhering to all of the Starter’s instructions and directions.  

• Operates the vehicle in a manner consistent with the safe conduct of a race, the safety of the race participants, and the safety of the patrons.. 

• Reports immediately to Starter any mechanical or operational malfunctions of starting gate vehicle. 

• Performs other duties as assigned. 

• Enforces company policy and PA State Harness Commission rules an regulations.  

• Promotes outstanding customer and horsemen relations.

Minimum three years (harness) experience as Starter or starting  gate driver at regular or recognized fair meeting.  Valid PA Harness Commission license or ability to receive license. If required, valid PA Gaming license orability to receive license pending regulatory development.   Solid knowledge of on-track racing protocol and procedures.  Prior hands-on experience as horseman or racing department official preferred.