Sr. Account Manager | Creative Team

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

We are currently only hiring in specific location in the United States. Locations, office requirements, and salary bands are outlined below. Please note that we do not offer relocation at this time.

JOB PURPOSE

Senior Account Managers at DEPT® Marketing Creative are responsible for leading and overseeing the development and delivery of the day-to-day work we deliver for specific client(s). We expect Senior Account Managers to understand their clients needs, business, goals, and develop strong relationships with day-to-day client(s). Senior Account Managers represent DEPT® to our clients, adding value to relationships beyond organizational skills doing a mixture of account management and strategic planning. 

Senior Account Managers are focused on exceptional output, ensuring that all client requests and deliverables are delivered on brief and to the highest standard. Senior Account Managers are expected to be 3-steps ahead and be able to anticipate where opportunities and challenges may arise and plan accordingly to capitalize on or mitigate as appropriate. Senior Account Managers are expected to be comfortable and credible in front of clients.

Candidates must have experience managing teams and complex,high-volume social work streams for brands and be calm and controlled in high-pressure situations. We need people who can contribute to big ideas as well as lots of little ones that are framed in a solid strategy grounded in insight and ultimately deliver a tangible ROI for our clients. Most importantly, we need a Senior Account Manager to inspire their team and earn the trust and respect of their clients and team.

PROFICIENCY EXPECTATIONS

• CLIENT MANAGEMENT
  • Ability to work in partnership with day-to-day mid level clients to develop and deliver the work
  • Ability to reach out to clients directly when service issues arise
  • Ability to develop and present solutions for our clients
  • Ability to present work internally and externally; leading client-facing presentations for day-to-day or lower complex work
  • Responsible for developing, maintaining and running recurring client status reports
  • Responsible for being the day-to-day relationship holder for the client within DEPT® 
  • Responsible for ensuring the client’s best interests are central to all decision-making, without compromising the agency’s values.
  • Expected to drive active engagement on client calls and able to field questions on behalf of the team and work 
  • Expected to be comfortable and credible in front of clients
  • Expected to become an expert in the clients' landscape and needs
• BUSINESS KNOWLEDGE AND COMPLIANCE
  • Ability to manage, monitor and reconcile client out-of-pocket funds
  • Ability to identify inefficiencies with the team to Account Lead 
  • Ability to develop accurate and fair cost estimates for lower complex projects
  • Ability to engage in discussions about budget adjustments and strategic investments
• TEAM PARTICIPATION & LEADERSHIP
  • Ability to contribute to the development of strategies, approaches to briefs and the development of work that leads clients to the next level of their business
  • Ability to effectively communicate distilled, concise and clear feedback, identifying actionable next steps
  • Ability to set clear expectations internally and externally 
  • Ability to draw conclusions and actionable insights from analysis
  • Ability to identify, collaborate and troubleshoot problems with other disciplines as they arise 
  • Ability to lead the day-to-day tasks with autonomy
  • Ability to make informed decisions quickly in response to client needs and unforeseen challenges
  • Ability to dissect problems and determine effective courses of action
  • Ability to balance risk and opportunity when proposing solutions
  • Ability to evaluate work and provide recommendations on how to push the work
  • Ability to manage upwards effecti