Sr. People Generalist, Fulfillment Operations

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Shift: M-F, 7:00 am-4:00 pm; flexibility as needed to include later hours or weekends

Location: 11401 Harmon Rd., Site 500, Fort Worth, TX 76177 

Role Description:

The Sr. People Generalist, Fulfillment Operations is a hands-on role that serves as the main People Team representative within their assigned ShipBob Innovation and Fulfillment Centers tasked with providing full cycle Human Resources support to all employees, managers, and regional directors within the assigned location(s). In addition, you will work closely with our business leaders to execute HR initiatives and strategies to guide organizational effectiveness, employee engagement, workforce planning, and compliance within your assigned location. This role reports to the Manager, People Operations.

What you’ll do:

• Serve as the first point of contact for employees to resolve issues and conduct investigations partnering with People Team Leadership, HRBPs, and Legal as needed. 
• Maintain accurate and up-to-date human resource records and documentation, upholding compliance guidelines and regulations by performing periodic audits. 
• Train, coach, and counsel managers on people matters. 
• Partner with 3rd party staffing agency on-site representative to ensure proper staffing. 
• Participate in recruiting events and career fairs both onsite and offsite. 
• Source, schedule, coordinate and conduct new employee interviews for hourly roles. 
• Facilitate new hire onboarding training and ensure new hires are processed correctly with all required paperwork and approvals being completed properly. 
• Conduct new hire check-ins with all associates. 
• Participate in ShipBob Culture Committee and support Employee Resource Groups (ERGs). 
• Establish, plan, coordinate, and participate in employee retention efforts at assigned location in partnership with site General Manager. 
• Host employee office hours / open door hours 
• Facilitate the smooth exit of employees by maintaining a consistent offboarding process to include acting as the HR representation during involuntary separation meetings and conducting exit interviews with voluntary separations. 
• Track employee attendance and manage disciplinary write-ups. 
• Participate in the progressive discipline and PIP proce