Supervisor, Central Rate Management

Primary Responsibility :

Perform the tasks associated with customer setup, rate setup, and maintenance functions in Salesforce CRM, Oracle, Korber (or similar WMS), and related operational systems. Use years of CRM and billing system analysis experience to guide associates and build the team's skills. Continuously learn and grow as the team's subject matter expert. The associate will maintain relationships with the Centralized Rate Team, Accounting, Finance, Business Development, and Operations while performing these duties. Furthermore, they will ensure that all customer and rate information is accurate and up-to-date.

What You’ll Do :

• Supervising, training, and working with the staff on the Customer Rate Management team to successfully administer Americold’s customer setups, rate management processes, and auditing requirements.
• Analyze new billing and invoicing systems being integrated into the Americold network. Become a system subject matter expert and create SOPs and training documents.
• Evaluate audit reporting available from integrated systems and ensure in line with current SOX controls.
• Provide billing system analysis for deployments, system conversions, and acquisition system integrations.
• Lead conversion and acquisition projects where CRM resources are required. Assigned tasks to the CRM facilitator and monitored completion.
• Assist with month end close and the monthly GRI process.
• Assess processes and suggest areas for improvement. Write process improvement specs and partner with appropriate departments to implement change. Communicate upcoming changes to the CRM team.
• Proof and maintain team-created CRM SOP manuals for each Americold billing system. Assist with training new associates.
• Keep up to date on the AMC billing system changes and share documentation with the CRM Team. Create and present training material.
• Participate in planning, testing, and implementation of automation projects.
• Use existing strong relationships with Business Development to assist with deciphering complex customer contracts and ensure accurate setup.
• Test complex billing structures to ensure functionality prior to implementation.
• Assist CRM Auditor with processes, procedures, and researching changes/errors.
• Assist CRM Manager with monthly training plan based on CRM teams' auditing errors.
• Maintain continual communication between Accounting, Finance, Business Development, and Operations regarding new customer setup, changes to existing customers, warehouse, and transportation rate entry & maintenance.
• Monitor service level expectations of these groups and escalate to management as needed.
• Ensure all existing customer and product information in the financial and operational system(s) is aligned to the correct account/product family/tariff.
• Perform all Sarbanes-Oxley compliant procedures to gather, approve, and maintain all new Americold customer data, product data, and customer rates.
• Provide high-volume rate maintenance for existing customers.
• Identify and escalate possible process improvement ideas.
• Monitor personal productivity levels, ensuring that all team service levels are met.
• Other duties as requested.

What Experience and Education You Need :

• 3+ years Billing System Analysis experience.
• Bachelor’s Degree or equivalent experience strongly preferred.
• Strong computer skills. Proficient with MS Outlook, Office, including Word, PowerPoint, and Excel.
• Accurate typing and data entry skills.
• Competent in math and reading comprehension.
• Experience in the food industry, warehousing, or transportation industry preferred.
• Basic accounting skills preferred.
• Experience with Salesforce, Oracle, TMS, WMS, and/or AS400 preferred.

What Could Set You Apart :

• Strong organizational skills and the ability to multitask are required.
• Excellent communication, interpersonal, and presentation skills.
• Ability to communicate professionally, both written and verbally.
• Ability to work in a matrix-managed environment; experience with balancing requests from multiple managers.
• Demonstrates an uncompromising level of integrity and code of ethics and maintains a high degree of confidentiality.
• Develop strong, sustainable working relationships with internal teams