Field Adjuster

The General, a subsidiary of Sentry Insurance, is currently seeking a Field Adjustor to join our team. In this role, you’ll be responsible for investigating and managing property and casualty claims.

Key responsibilities include determining liability, gathering critical information, reviewing policy coverage, coordinating appraisals, and negotiation of fair claim settlements.

Travel for this role may vary from 25%-75%.

What You'll Do

As a Field Adjuster, you will:

• Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.

• Conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.

• Handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.

• Identify complex issues and seek assistance as needed. Handles claims on a good faith basis.

• Respond to customer inquiries, make appropriate decisions and closes file as needed.

• Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.

• Proactively provide all parties with claim process and status as appropriate; answer questions or redirect to other areas.

Travel and Physical Requirements:

• Traveling up to 50%

• Catastrophe duty up to 75% as applicable

• Ascending or descending ladders, stairs, scaffolding, ramps, and poles.

• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.

• Visit areas such as customer homes, body shops, or other locations

What it Takes

• Ability to obtain and maintain state specific property and casualty claims licensing as required

• Valid drivers license required plus an acceptable driving record

• Experience providing customer-driven solutions, support, or service.

• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.

• experience handling moderately complex claims, or other equivalent experience.

• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.

• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

What You'll Receive

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.

• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. 

• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.

• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.

• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off.

• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.

• Well-being and Employee Assistance programs.

• Sentry Foundation gift matching program to encourage charitable giving.

About Sentry

We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging