Resource Employee – Public Safety Dispatcher Assistant

Join the Trojan Family: USC Department of Public Safety (DPS) 

Title: Public Safety Dispatcher Assistant   

Mission: To create a safe, secure, crime free environment for the Trojan Family through exemplary and professional service. 

About the Department 

• Team: DPS, one of the largest campus public safety departments in the United States, is a team of over 300 dedicated full-time employees.

• What we do: We share in the university’s ONE USC Safety Vision of ensuring an environment where everyone feels safe, respected, and protected from being a crime victim and where the experiences and needs of all USC students, faculty, staff, and neighbors throughout USC’s spheres of influence are addressed.

• Learn more: Visit our DPS Website to explore our mission in depth. 

Role Overview: In this important role, you will support the general safety of the university community by performing assigned duties. The Public Safety Dispatcher Assistant is responsible for answering routine non-emergency calls. This is an unarmed position working under direct supervision of a Dispatch Unit Manager or a Dispatch Unit Supervisor. Your duties will include but are not limited to: 

• Answer inbound non-emergency phone calls made by persons on campus and surrounding areas, in a timely manner. 

• Operates Computer Aided Dispatch system and maintains manual and automated records systems. Conducts information searches as needed. Prepares and submits reports as required. 

• Listen carefully and take appropriate actions. Collaborate with team members to resolve caller issues. 

• Follow communication “scripts” when handling different topics. 

• Multi-task, set priorities, and manage time effectively. 

• Maintain service-oriented demeanor with co-workers, university community, the public and representatives of other agencies. 

• Performs other duties as assigned or requested. 

Please note: This is part-time role, up to 20 hours a week. Will not exceed for 1,000 hours with a 12-month period.  

How to Apply 

Application: Showcase your readiness to join the Trojan family by submitting a detailed application, resume, and thoughtful responses to our supplemental questions. 

Current USC Employees: Please apply through the dedicated channel in Workday. 

Minimum Requirements 

• Education: High school diploma or equivalent 

• Experience: 6-12 months 

• Valid driver's license for 2 years