Patient Registration - Business Office Clerk

Business Office - Registration Specialist

 

Knowledge, Skills & Abilities:

 

The Business Office employee, under the supervision of the Business Office Director, is responsible for the financial success of the facility in regard to revenue cycle management.  The employee should have a full understanding of each of the processes to maximize reimbursement: registration, posting of payments and collections on outstanding balances.  It is understood that business office clerks will change tasks from time to time to meet the needs of the business.

 

Behaviors/Abilities

Projects a professional demeanor and appearance while maintaining the confidentiality of patients, co-workers, and the surgery center and adhering to the HIPAA policy. Reports, in good faith, any known or suspected activity that appears to violate laws, rules, regulations or the SP Code of Conduct. Fulfills annual Competency continuing education requirements.

 

Personal attributes include the ability to be self-directed; demonstrates accountability, professionalism, and receptiveness to change; seeks guidance, direction, and assistance when needed.  Works under stress and in situations that demand patience, stamina, endurance, and tact while providing impeccable service. Fosters an attitude of teamwork and willingness to assist others and does not refuse performing other job duties as requested within the hospital or hospital outpatient department. Set's priorities, responds timely to issues, which require a decision, and ensure desired results are achieved by means of consistent, follow through. Willingly accepts other assignments as the need arises.

 

Duties and Responsibilities

PEOPLE

 

1. Assigned tasks to be completed accurately, and within specified timelines.
2. Assures Annual competency education is up to date and completed prior to deadlines.
3. Participates in regular departmental staff meetings and facility-wide meetings.
4. Always on time for work and attendance is within company policy guidelines
5. Willingness to assist in orientation of new staff and ensuring a high level of employee satisfaction and retention.
6. Performance self-evaluations to be completed and returned before scheduled date for annual performance review.
7. Performs and conducts self in a professional and appropriate manner in all situations
8. Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
9. Demonstrates the ability to participate in and/or implement team decisions.
10. Accepts and implements change in a positive and professional manner.

 

 

Duties and Responsibilities

FUNCTIONS

1. Performs registration processing for various system patient types including but not limited to outpatient clinic, outpatient surgery, observation, in-patient, emergency, and direct admissions/transfers. Informs management of all extraordinary situations involving medical and clinical staff, visitors, patients, or other departments. Communicates with other hospital departments to facilitate excellent patient care.
2. Confirms demographic information with the patient during interview and ensures all patients demographic information is entered accurately into the facility EHR database. Updates patient records by direct data input. Performs bedside registration to complete needed demographic information when required.
3. Obtains insurance information and enters insurance information into the EHR.

Assigns a financial class based on information obtained. Completes all required information is obtained to complete proper verification. Screens patients for funding upon preadmission and arrival. 

1. Generates and distributes all necessary forms relating to patient admissions and registration, including but not limited to: Consent for Treatment, Patient Rights and Responsibility, Notice of Physician Ownership, WC Accident/Injury forms (OJI), Medicare Secondary Questionnaire, Advanced Beneficiary Notices (ABN), Medicare Important Message (CMS), Third Party Liability (TPL) forms, Notice of Patient Privacy (NPP), Financial Responsibility/Estimate forms, patient handbook, and other needed medical forms. Secures necessary signatures and obtains copies of all insurance cards
2. Utilizes electronic signature platforms for forms to be completed by the patient/guarantor for signature.
3. Properly identifies/generates patient medical record number, in order to, reduce potential medical risk and/or duplication. Obtains patient identification for reference and retention.
4. Advises patient or patient’s guarantor of char