Senior Business Technology Specialist

Job Description Summary

Under limited supervision, analyzes current business processes and identifies opportunities that result in improved client service, cross-site consistency, increased operational efficiencies and/or cost savings. Designs and implements PC/application solutions to fulfill the changing needs of Operations. Diagnoses and restores applications and other internal Operations tools. Communicates progress to clients in a timely manner and completes tasks in sufficient time to minimize disruption to business operations. Develops technical documentation and user manuals for all applications and performs initial associate onboarding laptop/network access training.

Job Description

Essential Duties and Responsibilities

• Creates custom processes/solutions for business end user needs, both physical and remote.
• Acts as a central point of contact for all onboarding/transfers/terminations for bank technical equipment
• and oversees all access to network and bank applications.
• Reimages and stages bank computer applications on all new laptops.
• Provides end user support for all bank departments and dedicated support personnel.
• Provide physical network switch assistance for bank building ethernet wiring from switches to the
• workstations.
• Utilizes multiple processes for client support, via a dedicated shared mailbox, MS Teams channel, tech
• phone line, and Service Now queues.
• Oversees all bank access multifactor authentication requirements and monitors/remediates assets out
• of compliance.
• Establishes and maintains integrated database connections for bank PC asset tracking. (Excel or
• Access).
• Maintains working knowledge of business processes/interfaces with end-users to gather system
• requirements as needed; analyzes and reviews information requirements for ongoing reports and
• comparisons as needed.
• Administers dedicated bank file share servers and produces quarterly access permissions reporting for
• auditing processes.
• Creates and develops ad hoc reports under short timeframes and with minimal direction and
• supervision.
• Reviews reports for accuracy and reasonableness and determines when information needs further
• review.
• Evaluates existing data systems and recommend improvements in functionality, efficiency, consistency, and workflow.
• Identifies and corrects OS system or application settings and defects.
• Provides follow-up with internal clients regarding completed tasks to ensure client satisfaction.
• Performs other duties and responsibilities as assigned.

Knowledge of

• Company’s working structure, policies, mission, and strategies.
• Principles, practices, and procedures of internal systems and processes.
• Key internal and/or external contacts to request assistance from or utilize expertise.
• Basic OS and domain network operations, peripheral set-ups, and troubleshooting.

Skill in

• Problem solving sufficient to recognize and detect work errors and correct them, or offer resolution.
• Critical thinking and analysis capabilities to solve technical problems.
• Excel, Access, VBA, SharePoint applications

Ability to

• Plan, organize, manage, and track multiple detailed work assignments with constantly changing priorities and close deadlines in a fast-paced work environment.
• Constructively work under stress and pressure and produce a high volume of assignments using
• strong organizational and time management skills to meet deadlines.
• Be self-motivated with strong sense of creativity and ability to work independently with confidence.
• Promote team cohesiveness, cooperation and effectiveness.
• Select and employ the correct business requirements gathering technique for each project
• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all
• organizational levels.
• Think logically and to analyze and solve problems.
• Continually train on existing and emerging technologies.

Education

Bachelor’s: Computer and Information Science, Bachelor’s: Computer Systems Analysis, Bachelor’s: Information Technology

Work Experience

General Experience - 7 to 12 months

Certifications

Travel

Less than 25%

Workstyle

Resident

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, lon