Case Manager

Job Title:  Case Manager

Department/Program: ORR

Reports to: Program Director or Case Management Supervisor

Work location: Downtown Portland or SE Portland

FLSA status: (non exempt/hourly)

• Nonviolence: providing physical, emotional, social, and moral safety for all.
• Emotional Intelligence: managing feelings well for the care of others and self.
• Social Learning: practicing the utmost respect for the ideas of everyone.
• Democracy: having shared decision-making whenever possible.
• Open Communication: saying what we mean without being mean as we say it.
• Social Responsibility: ensuring teamwork that includes everyone’s contributions.
• Growth and Change: co-creating transformation for a hopeful future.
• Equity: ensuring that all feel included and have what they need to survive and

Position/Job Summary:

The Case Manager is responsible for assessing the needs of unaccompanied children in care, developing Individual Service Plans, screening for human trafficking concerns, facilitating the safe and timely release or discharge of children and youth, and documenting the provision of services in the case files.

Position/Job Duties and Responsibilities:

• Case Management services, as described below:
• Oversees all aspects of the UAC case
• Maintain case file documentation in accordance with ORR requirements.
• Maintain confidentiality when gathering, documenting, consulting or consolidating information necessary for the case management assessment and the plan of care. 
• Maintain regular contact with each UC, UC’s family when possible, and established service providers to communicate case planning and progress.
• Provides client services as needed, including but not limited to making medical appointments, finding resources, etc…
• Gather historical and current data relative to completion of a comprehensive case management assessment including, but not limited to, school records, medical records, mental health treatment, legal status and court involvement, social and family strengths and needs, support systems, and specific cultural issues.
• Presents case to federal stakeholders in weekly Case Staffing Meetings
• Participate in team meetings, staff in-service training and department meetings.
• Carries a case load of 8 clients, varying on program census.
• Completes Signification Incident Reports (SIRs), per federal policy requirements.
• Conducts internal chart reviews to monitor documentation compliance.  
• Completes, timely and accurate timesheets and other personnel/administrative records as required.
• Other duties as assigned.
• Participate in the practice and continuing implementation of the Sanctuary Model. (All positions)
• Other duties as assigned to ensure successful operation of program/department (All positions)

Competencies:

• Communicate clearly and effectively, orally and in writing in English
• Applicable federal and state laws
• Administer policies, procedures and programs
• Interpret information, utilize critical thinking and explain concepts to others
• Maintain effective working relationships with agency employees at all levels and the general public
• Define and resolve moderately complex problems
• Able to provide culturally-appropriate care
• Able to hold each other and yourself accountable