Senior Relationship Manager Non-Bank and Bank Financial Institutions

Relationship Manager IV -- FSD   The Relationship Manager role will be responsible for new business development, onboarding, portfolio management and underwriting to support the needs of the group. This role will support Third-Party Payment Processors, Money Service Businesses (MSBs), Financial Institutions and Non-Bank Financial Institutions, including Payroll Providers, Broker Dealers, Title/Escrow companies, and Fintech organizations.   Position Responsibilities:   Sales Production:

• Increase the Bank's profitability by cultivating new business relationships.
• Maintain and develop customer relationships, new business, and periodic risk reviews of the portfolio.
• Negotiate proper structure of non-credit products.
• Create and own assigned product's market message; participate in development of marketing and advertising programs.
• Develop training material.
• Conduct training classes as necessary.
• Conduct customer, non-customer and prospective customer interviews.
• Monitor trends and determine customer acceptance of assigned product(s).

Risk Management:

• Assess and monitor client risk exposure including operational, compliance and payment solution risk.
• Conduct regular review of customer activity to detect, prevent and address potential risks including fraud and transaction anomalies
• Evaluate and advise on payment flow structures, API integrations, and settlement processes to optimize operational efficiency and minimize risk
• Maintain knowledge of payment systems, corporate banking, credit and non-credit products, trust, real estate, treasury management and other bank functions.
• Maintain knowledge of accounting and financial principles, marketing and sales principles, credit analysis, economics and other bank functions.

Additional Duties:

• Promotes public bank image by being involved in meaningful community and business development activities, as appropriate
• Provides junior Relationship Managers with functional guidance and may be asked to take leadership roles on team initiatives and/ or mentoring roles with junior team members.
• Accept special projects in support of the team and community involvement

Other duties as assigned