Event Set-Up Supervisor, The Department at Hudson's

Department: The Department 800431

Employment Type: Full Time

Location: The Department

Reporting To: Alyssa Pinson

Description

The Event Set-Up Supervisor will be successful when:

· The Department at Hudson’s private events are flawlessly executed, with top-notch event room sets that meet the gold standard for Detroit's premier venue.

· They establish operational excellence by overseeing the seamless set-up and break-down of all functions, ensuring every room is "show ready" at all times.

· Success is defined by leading a polished team by example, maintaining meticulous cleanliness and maintenance standards across all event, work, and storage areas.


What You Will Do

· Oversee all function set-up and break-down, ensuring rigorous adherence to service standards and operating procedures.

· Inspect work areas, event rooms, and storage areas consistently for organization, cleanliness and maintenance to reflect premium brand expectations.

· Lead by example in all areas including punctuality, appearance, and work quality, acting as a brand ambassador for Continental.

· Review BEOs daily, weekly, and monthly to anticipate event needs and coordinate complex logistics for various meeting and social sets.
· Communicate professionally with clients, resolving concerns or last-minute changes quickly and efficiently to ensure a seamless experience.

· Set the next shift up for success by managing houseperson "pass-ons" and information packets to ensure operational continuity.

· Manage event equipment and storage, ensuring all furniture and tools are stored properly in accordance with fire codes and safety regulations.

· Drive financial impact by leading quarterly equipment inventories and monitoring the proper storage and transport of furniture to minimize damage.

· Collaborate across departments, working with Stewarding on cleaning supplies and assisting servers or bartenders when requested by management.

· Step into leadership duties in the absence of an Event Manager, ensuring the team remains focused, productive, and committed to excellence.

WHAT IMPACT YOU WILL MAKE

Operational Execution & Presentation:

· Ensure every event space is transformed into a world-class environment through expert knowledge of diverse room sets and creative configurations.

· Maintain "show ready" status for all unused rooms, ensuring the venue is always prepared for potential client walkthroughs.

Stewardship & Continuous Improvement:

· Act as a catalyst for continuous improvement by providing unique and creative ideas to enhance meeting and social experiences.

· Coordinate weekly linen orders and supply needs to prevent service interruptions during high-volume event cycles.
Team Leadership & Communication:
· Participate in and occasionally lead pre-shift meetings to review event briefings, timing, and specific client expectations.
· Mentor the houseperson team, fostering a creative and collaborative environment where everyone is committed to the "Delight our Guest" mission.

WHO YOU ARE

· An integral team member with elevated knowledge of banquet and event operations who consistently delivers flawless results.

· A polished professional who is comfortable working in a dynamic, high-pressure event venue environment.

· A collaborative problem solver who thrives while building relationships and seeks open, honest communication.

· A dedicated leader willing to "roll up your sleeves" to support the team and ensure world-class hospitality.

· A meticulous organizer who anticipates needs and values the importance of details in creating a premium guest experience.


Additional Requirements:

· Must be 18 years or older.
· Highly motivated, self-directed, and results driven.
· Ability to work a flexible schedule, including evenings and weekends based on event needs.

Physical Demands:
The physical demands for this position include standing for long periods of time, bending, and heavy lifting. These physical requirements may be accomplished with or without reasonable accommodation.

Job Benefits

We offer a range of benefits for eligibles team members, including:

• Health Coverage – Medical, Dental and Vision
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
• 401(k)
• Paid Time Off
• Wellness Programs
• Additional Perks

Continental is an Equal Opportunity Employer.

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