Internal Messenger Lead

<p><strong>Job Title: Internal Messenger Lead</strong></p> <p><strong>Reports To: </strong>The <strong>Internal Messenger Lead</strong> will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.&nbsp;</p> <p><strong>Job Overview:&nbsp;</strong></p> <p>The<strong> Internal Messenger Lead </strong>is responsible for managing the day-to-day operations of the messenger department, leading a team of staff and backfills, and ensuring high-quality internal service and customer experience. This role includes overseeing mail and package deliveries, maintaining accurate records, coordinating schedules and time off, training new staff, and providing regular reports to management. The position requires strong organizational skills, attention to detail, the ability to multitask, and excellent communication and customer service skills.</p> <p><strong>Job Qualification:</strong> Ability to lead a team of staff and backfills. Possess the willingness to learn all aspects of the job. Self-Motivator. Communicate clearly and effectively (verbal and writing). Ability to go above and beyond when necessary. Must be organized and detail-oriented. Able to multi-task and handle high volume of both internal and external guests. Must have strong customer service skills. Must be computer savvy.</p> <p><strong>Job Description:</strong></p> <ul> <li>Manage a team and oversee the day-to-day operation in the messenger department.</li> <li>Execute all functions of the Client Service Associate in the messenger department.</li> <li>Ensure policies and procedures are always being followed at all times.</li> <li>Ensure that everyone is providing tenants with high level customer service.</li> <li>Familiarize oneself with internal service departments such as the Building Office, Security Department, Delivery locations etc..</li> <li>Follow up on employee requests and make sure they are carried out in their entirety; eagerness to learn new information and adapt to changes as they arise.</li> <li>Manage the team’s schedule and time off.</li> <li>Arrange coverage when there is a call-out or schedule Pay Time Off.</li> <li>Ensure employees’ PayCom timecard is accurate and ready for approval on Fridays.</li> <li>Train and coach new staff and backfill.</li> <li>Counsel employee when necessary and keep record of event.</li> <li>Issue written warnings to employee.</li> <li>Maintain good communication with Team, Manager and Building office.</li> <li>Responsible for all Brookfield and SPS documentation and procedures.</li> <li>Provide Monthly reports to Manager on messenger deliveries Volume.</li> <li>Execut