Field Consultant, Commercial Casualty (Construction Defect Claims)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Territory: To clarify from the formal job description, this role DOES NOT require regular travel. The location of this position is flexible and open to virtual and/or remote based applicants. 

What to Expect: This position is for a Construction Defect Consultant opportunity that requires considerable prior experience handling complex Construction Defect litigation.

 

Ideal candidate will have:

• Strong Commercial Bodily injury and Property Damage Claims experience highly preferred

• Insurance Liability and Litigation experience highly preferred

• Prior Construction Defect claims handling or adjusting experience preferred

• Construction/Contractor experience is a plus- Residential Homes, HVAC, Roofing, Remodeling work, etc

(Internal Use Only) Compensation Grade: G4

Job Description Summary

Do you have a strong desire to resolve insurance claims by providing prompt, courteous and fair service to customers? Are you a skilled investigator, negotiator and communicator? If you thrive in an environment where you can problem-solve claims resolution, while following processes that provide fair resolution, customer satisfaction and cost management, then we want to hear from you!

As a Field Consultant, we’ll count on you to promote and provide exemplary customer service. You’ll analyze, review and adjust commercial casualty claims, most of which are of a serious and complex nature. We’ll need you to investigate and evaluate property damage and negotiation resolutions. You’ll handle lawsuit files and oversee defense counsel activities. You’ll be responsible for the disposition of claims, according to your prescribed authority. In addition, you’ll have opportunities to provide advice, counsel and training to Claims representatives.

Job Description

Key Responsibilities:

• Responsible for the most serious and complex commercial bodily injury and/or property damage claims. Makes decisions within maximum authorization; recommends settlement values in the disposition of serious and complex claims. Adheres to high standards of professional conduct while delivering superior claims service.   

• Plans and meets all deadlines necessary to promptly and effectively apply best claims practices to resolve all assigned cases in accordance with company guidelines.

• Uses various methods of settlement in cases where warranted. Assigns cases to outside vendors as warranted.

• Provides reserve analysis to ensure timely and accurate case reserves in accordance with best claims practices.

• Maintains current knowledge of assigned insurance lines; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars or training sessions.

• May provide advice, counsel and training to Claims representatives of all levels. Provides specialized training and consultation to non-claims areas as requested.   

• Creates and analyzes severe incident reports, reinsurance reports and other information to home office, claims management, and underwriting.   

• Oversees defense counsel in all lawsuit activities throughout the life of the claim.

• Provides specialized training and consultation to non-claims areas as requested.

• Delivers a positive customer service experience to all internal, external, current and prospective Nationwide customers.

May perform other responsibilities as a