Senior Product Manager - AI

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

As a Senior Product Manager on the Copilot team, you will own the strategy, roadmap, and execution for the AI assistant product embedded in Front’s inbox - the central place where teams triage, collaborate, and resolve high-stakes customer communication. This role is central to Front’s strategy: embedding Copilot into the moments that matter most in the Inbox (summarize, prioritize, draft, classify, route, and learn) while maintaining the speed, quality, and trust required for customer-facing work. In this role, you’ll set direction, work through ambiguity, and collaborate closely with cross-functional partners (engineering, design, marketing, data, sales) to deliver innovative yet intuitive solutions that meet customers’ needs and drive business impact. This is a high visibility role that interfaces regularly with our executive team.

What will you be doing?

• Own the product vision, strategy, and roadmap for Front’s Copilot product, and how it can help our inbox users with their workflows. Make high-judgment decisions on priorities, tradeoffs, and sequencing to maximize impact

• Own the product vision, strategy, and roadmap for Front’s inbox workflows: triage, drafting/replying, assignment/routing, collaboration, and resolution — powered by Copilot. Make high-judgment decisions on priorities, tradeoffs, and sequencing to maximize impact

• Use quantitative (e.g. metrics, analytics) and qualitative (e.g. user feedback) data, market and user research, and strong product intuition to identify and prioritize opportunities to continuously improve the product

• Lead end-to-end product development from problem definition through launch and iteration

• Partner deeply with engineering and design to drive outcomes, and collaborate with a wide range of cross-functional partners (including marketing, data, sales and GTM).

• Drive clarity and alignment among key stakeholders across the organization, including executives and adjacent teams.

What skills and experience do you need?

• 7+ years of experience in product management, or related roles, in a technology-driven environment.

• Strong design thinking and systems thinking skills: You can break down complex problems, understand interdependencies, and envision cohesive, scalable solutions that prioritize user experience.

• Excellent product intuition and taste: You know what great looks like and push your team to achieve it.

• Ownership mindset: You take responsibility for outcomes, not just output. You understand how your work drives business impact and can lead your team to focus on high-impact work.

• Customer empathy: You are a champion of the customer and can ship product improvements that address key cu