Payments Operations Manager - Product Portfolio - Vice President

Do you enjoy leading a team and transforming business processes? Then you have found the right role! 

As an Operations Manager in the Global Implementations Business Transformation team, you will leverage our strategic priorities to transform our business processes, digital user experiences and increase business value. We focus on improving end-to-end processes and tools that will enhance the client and employee experience while driving a continuous improvement culture. You will manage complex, high visibility cross-functional programs by developing integrated plans, managing dependencies, analyzing potential risks/benefits, and working with key partners to land on the best solutions. 

 Job responsibilities:

• Manage one or more fast-paced, complex, cross-functional programs or projects that have significant impact on the business 
• Partner with operations and technical and product leaders to identify and address efficiency opportunities to continuously improve the business
• Define key roles and responsibilities and work with customers and impacted areas to ensure appropriate resources are assigned throughout program/project life
• Develop and manage integrated plans, working effectively at all levels and providing progress communications to stakeholders on a regular basis
• Lead your team and customers to concrete actionable deliverables, resolve issues/risks, and achieve agreement on scope and delivery milestones
• Lead your customers to achieve the best business value possible
• Maintain our control environment by ensuring programs and projects are completed in accordance with all Risk, Control and other relevant firmwide guidelines 

Required qualifications, capabilities, and skills:

• 10 years of related Program Management experience
• Broad delivery experience, including understanding of tools, processes, and best practices
• Proven ability to manage large complex efforts, managing resources and addressing issues in a timely manner ensuring least impact on timelines and overall risk; organized, structured work style
• Proven ability to manage a team through ambiguity typical of a large-scale business initiative and define path forward 
• Demonstrated initiative and creativity to ensure successful and timely execution- strategic thinker with proven analytical abilities
• Excellent verbal & written communication skills; must be able to communicate progress and issues to the team and stakeholders regularly, thoroughly, and clearly throughout
• Strong inter-personal skills to inspire and motivate the team and to instill confidence and trust within the business, product, operations, and technology teams 
• Proven leader such that all participating and impacted groups have confidence and trust that the program/project is being well-managed and will meet its deliverables in a timely manner

Preferred qualifications, capabilities, and skills:

• Knowledge of change management principles, Lean/Six Sigma methodologies
• Knowledge and experience using workflow tools (i.e. Sagnavio, Visio, etc.)
• Experience in Financial Services, Business Operations or the Payments industry
• PM Certification 

 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global work