Internal Communications and Change Specialist

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We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Overview

The Internal Communications Specialist is a high-output role focused on content creation and tactical deployment using next-gen tools. You will balance traditional communication strategies with the integration of modern technology to drive employee engagement and organizational alignment.

Duties & Responsibilities

• Drive the execution of comprehensive strategic communications plans. Act as an in-house communications consultant to internal clients on all methods, processes, messaging, budgeting, and effectiveness.

• Support the oversight and implementation of AI agents specifically designed to handle BAU (Business As Usual) tasks, ensuring efficiency in routine communications and automated workflows.

• Work with the communications team and business partners to develop business-specific tactics that are appropriately aligned with the company's vision, business unit priorities, and audience needs.

• Develop, write, edit, and design a wide range of internal communication assets and vehicles—including intranet articles, emails, executive messaging, print, video, webcasting, and podcasts—ensuring seamless management across both traditional and digital platforms.

• Partner in the development and management of the enterprise-wide editorial/communications calendar. Ensure timely production and distribution of all materials.

• Bring external awards and recognition to life internally while identifying key internal stories to share with external audiences.

• Keep business partners updated on key initiatives and progress against goals. Provide support for internal meetings, events, and community relations activities.

• Ensure all internal messages are inclusive and representative of a diverse workforce.

Candidate Requirements

Education

• Bachelor's degree in journalism, communications, marketing, or related field OR equivalent years of experience. Equivalent years of experience are defined as one year of applicable professional experience for each year of college requested. 

Experience

• Minimum 2 years of experience in internal communications, corporate communications, or digital marketing.

• Proven experience or a strong aptitude for working with Generative AI (LLMs) and workflow automation tools (e.g., Gemini, ChatGPT, Jasper, Zapier, or proprietary AI agents).

• Proficiency in AI-assisted copywriting, AI-assisted content creation, and channel management.

• Advanced proficiency in data visualization tools. Certification in data analysis or business intelligence.

Skills & Competencies

• Professional Expertise: Applies knowledge and skills to handle moderate complexity tasks; knowledge of industry best practices and regulatory standards.

• Independence: Completes projects with general supervision; tracks milestones and deliverables.

• Problem-Solving: Analyzes challenges within defined guidelines to recommend actions; ability to generate reports and interpret data for decision making.

• Interpersonal Skills: Builds rapport and guides entry-level professionals or support staff.

• Quality Focus: Consistently delivers high-quality results.

Physical Demands and Working Conditions (do not edit)

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.   

• Sitting for long periods of time