Lead Patient Representative Coordinator (58250)

“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

Job Summary

A Lead Patient Representative Coordinator will play a pivotal role in ensuring the seamless interaction between healthcare providers and patients. They will be responsible for supervising and coordinating a team of Patient Representative Coordinator, overseeing their daily activities, and ensuring a high standard of patient care and satisfaction. The primary focus of this role is to enhance the patient experience by managing patient interactions, addressing concerns, and facilitating efficient communication between patients and healthcare professionals.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Team Leadership - Provide leadership and guidance to a team of Patient Representative Coordinators. Conduct regular team meetings, training sessions, and performance reviews.
• Patient Interaction Management - Oversee the handling of patient inquiries, concerns, and feedback. Implement best practices for improving patient satisfaction and experience.
• Training and Development - Develop and implement training programs for Patient Representative Coordinators. Stay updated on healthcare regulations and ensure team members are knowledgeable about relevant policies.
• Communication Facilitation - Act as a liaison between patients and healthcare providers. Collaborate with different departments. Implement strategies.
• Quality Assurance - Monitor and evaluate the performance of Patient Representative Coordinators. Implement quality assurance processes.
• Data Management - Oversee the accurate and confidential management of patient records and information.
• Lead Patient Engagement efforts. - Training and enforcing the use of patient engagement tools to include My Sanitas App, Patient Portal. Additionally, support and lead social media reviews efforts in the center.

Supervisory Responsibilities

Track the performance of the PRC's and greeters at the Front Desk.

Required Education

• Bachelor's degree in healthcare administration, business, or a related field.

Required Experience

• Previous experience in a patient representative or customer service role within a healthcare setting (2+ years).

Required Licenses and Certifications

• N/A

Required Knowledge, Skills, and Abilities

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Knowledge of healthcare regulations and patient privacy laws.
• Problem-solving and conflict resolution abilities.

Preferred Qualifications

• Certification in healthcare management or related fields preferred.
• Fam