Account Executive, Shore Excursions

This position is on – site in our Royal Caribbean Headquartes 1050

 

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

The Royal Caribbean Group’s Celebrity Onboard Revenue Operations Team has an exciting career opportunity for a full time Account Executive, Shore Excursions reporting to the Senior Manager, Product Owner Dest

 

Position Summary

 

This position is responsible for assisting the Regional Product Development Managers with the shore excursions and tour programs by analyzing, administering, and maintaining information in Pre Cruise-Planner (PCP) program; Fastrack / DocuSign, Riskonnect, Service Now, SmartSheet Content, Survey Monkey, and future SAP Commerce platform, as well as by distributing tour program information across all fields of business, internally and externally.  This is done by strategic initiatives, comparative analysis on products and pricing and finding niche markets.

 

Essential Duties and Responsibilities

 

• Assist with product and brand management in the development of shore excursions and special events in assigned regions and ensures that tour programs are properly and consistently presented.
• Responsible for the production and maintenance of the shore excursion collateral, including but not limited to tour descriptions, tour content worksheets, contracts, insurance certificates, incident reports, guest comments, tour operator restrictions, pricing master, and online content.
• Analyze weekly queries from system, shipboard and shore side management, and report on key performance metrics recommending to management suggested courses of action to maximize guest satisfaction.
• Communicates tour content, pricing, and specifics of tour programs to all internal/external venues for sales/promotional purposes.
• Provides support to call centers, internal/external sources regarding tour program.
• Create training documents for presentations within or outside of the organization.
• Coordinate and review with all relevant tour content. 
• Handle all details with tour operators and changes to shuttle program, tour content worksheets, tour descriptions, etc.
• Assist with performing site visits.
• Develop and assist shore excursion programs in assigned regions for Royal Caribbean International and Celebrity Cruises.
• Performs other duties as required.
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