Director Outbound Product Management

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

1. Drive product strategy for ServiceNow’s CLM and Legal Tech products, leveraging industry experience and customer feedback.
2. Own GTM enablement by creating the appropriate content, addressing Q&A / feedback, and socializing narrative across ServiceNow’s GTM ecosystem (sales, partners, product success, etc).
3. Support Sales in hitting targets via high-value engagement in sales cycles, building high-trust relationships with customers, partners, etc.
4. Drive significant thought leadership in the market leveraging conferences, analysts, PR, etc
5. Drive key technology partnerships / alliances in service of executing product roadmap

Qualifications

1. A minimum 7 years in a customer-facing role in Product Management, Product Marketing, Solution Consulting, Product Delivery, or similar role.
2. Knowledge / experience in the CLM domain is a “must have”. Knowledge and experience in the Risk / other Legal tech domains is “highly desirable”.
3. Extreme sense of ownership – own the problem, the process, and the outcome. Some things may need “driving by influence”, others may need executing yourself in a hands-on manner, and yet others will need delegation.
4. Strong bias towards action, and a sense of urgency to “win” in the market
5. Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, and partners.
6. Outstanding written and oral communication skills (last but not least).

For positions in the Bay Area, we offer a base pay of $198,500 - $347,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at