GUCCI Store Trainer – Rodeo Drive Beverly Hills

Summary

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Job Description

Role Mission

Based in Rodeo Drive Beverly Hills, the Gucci Store Trainer - Beverly Hills Rodeo Drive, will be responsible for the training and coaching of the Gucci Retail Selling Ceremony and the development of soft skills and product knowledge. The Store Trainer will work cross-channel to ensure the finest execution and implementation of learning strategies based on corporate directives, implementing instructor-led and eLearning training courses within their training area.  The Store Trainer will partner with the training and store teams to identify training needs and curate training solutions to improve business KPI’s.  The Store Trainer will support and collaborate with various departments to ensure a sustained culture of learning and development.

Key Accountabilities

• Support the training strategies within the Rodeo Drive with a focus on improving behaviors and ensuring a consistent client experience;
• Collaborate with retail leaders, training team and store trainers to create effective deployment plans;
• Coach and train store leaders and client advisors through on-the-floor observation, providing feedback, and exemplifying the luxury service experience;
• Deploy trainings in store to achieve performance expectations of Global Retail Academy and regional business partners;
• Work with the business partners to assess training needs to define training priorities, supporting merchandising and client engagement focuses;
• Facilitate learning and coaching sessions in store, classroom, and virtual;
• Monitor and analyze business and training KPIs to identify learning solutions to impact sales and learning absorption.

Key Requirements

• Bachelor’s Degree from an accredited four-year college or university;
• Minimum of one years’ experience in a formalized training position with retail stores;
• Experience in managing a retail business;
• Additional experience in a client-facing role at a retail setting is desirable;
• Luxury retail experience is preferred;
• Highly developed interpersonal, verbal, and written communication skills, including outstanding presentation skills;
• Ability to communicate clearly, concisely, and persuasively with both large and small groups;
• Must be able to work independently and transparently, possessing the judgment to provide frequent, concise, and cogent management updates;
• Ability to effectively present information in a clear manner, demonstrate procedures and respond to questions;
• Strong interest in growing and expanding learning and development capabilities;
• Must possess a positive, solution-oriented, and customer-focused attitude;
• Self-starter with a proactive approach to resolving problems and issues;
• Ability to read, analyze, assemble, and compile information for reports, special projects, and surveys;
• Comfortable interacting with all levels of employees, treating all with dignity and respect;
• Open and receptive to employees and their learning and development needs;
• Strong technical aptitude and expertise (Excel, Word, PowerPoint, Learning Management Systems);
• Up to 75% travel required throughout the Los Angeles market.

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset;
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

• Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

• Builds trust-based relationships across boundaries and encourages col