Field Service Technician

Field Service Technician - Onsite

Troy, MI, United States

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 48,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:  

As a Field Service Technician here, you’ll be part of our Troy, Michigan team working as an onsite employee. You’ll get to:  

• Make field service calls both local and out of state at times with little advance notice and in rare cases for extended periods of time.
• Integration support which includes teaching, adjustment, calibration, and diagnosing issues related to the system.
• Commissioning of systems at customer location. You may be commissioning many systems in various sections of a plant.  In some cases, this may require extensive walking or standing for periods of time.  You are required to attend all kick-off meetings asked by our customers or integrators.
• Final buy-off of installation.  Using an installation buy-off guide you are responsible for completing the final buy-off and document any open issues and or exceptions related to the cell equipment. 
• Assures that all equipment at assigned customer plants operates at maximum target reliability levels (99.998%)
• Diagnoses and repairs equipment to component level using various test equipment (i.e. oscilloscope, multi-meter, chart recorder, etc.).
• Records and maintains service reports and update plant asset inventory, when necessary, after all visits.
• QAR – Quality assurance forms are written for all quality related issues and filed in FSL.
• Assist customers in identifying and quoting spare parts and associated spare equipment.
• Files accurate expense reports in a timely manner.
• May be required to assist in servicing or commissioning of related fastening systems and tooling.
• Conduct customer training.

The Person:  

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: 

• 2+ years of experience in electro / mechanical equipment troubleshooting.
• 1+ year of experience with robot / PLC interfacing including basic logic.
• Basic understanding of safety circuits (E-stop and Protective circuits).

• Ability to follow wire diagrams and electronic schematics.
• Electronic technology degree or equivalent experience.
• Bachelor’s Degree desirable but not required.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN etc).

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The Total Target Cash Compensation range for this position is $58,000.00 - $93,000.00

• This is the lowest to highest total target cash compensation range we would pay for this role at the time of this posting. Total t