Call Center Representative- Patient Onboarding

About LunaPhysical therapy is powerful—for developing strength, managing emerging conditions, or recovering from surgery. But it’s challenging for physical therapy to make a significant clinical impact because therapists and patients are worn out. Through technology and innovation, Luna makes it easier to give and receive care. Driving faster recoveries for lasting health in an industry long overdue for change, Luna is reimagining the physical therapy experience for all.
Join Our Amazing Team at Luna!
Are you ready to launch your career in a dynamic and rewarding role? Luna Physical Therapy is looking for a driven and customer-focused Onboarding Associate to join our growing team in Nashville, TN. As the first point of contact for our new and existing patients, you will play a critical role in ensuring a seamless onboarding experience while contributing to our mission of providing high-quality care.
Why Join Us?At Luna Physical Therapy, we believe in fostering a culture that combines innovation with great customer service. Located in Nashville, you'll have the opportunity to be part of a rapidly growing company that values customer care, teamwork, and professional growth. If you're detail-oriented, tech-savvy, and thrive in a fast-paced environment, this is the perfect opportunity to build a fulfilling career.






Physical therapy, delivered.www.getluna.com#LUNACORP1#LI-KC1

Key Responsibilities

• Manage high-volume inbound calls, assisting patients with registration, scheduling, and rescheduling appointments.
• Ensure accurate record management by collecting and communicating necessary patient information, including insurance details, patient history, and appointment policies.
• Proactively handle outbound calls and emails to engage patient leads and follow up on inquiries.
• Screen and coordinate telephone calls from healthcare providers, ensuring efficient communication.
• Provide exceptional customer service, maintaining professionalism and empathy with every patient interaction.

Requirements:

• High School Diploma or equivalent required.
• 1 year of office administration experience required.
• Call/contact center experience or high call volume work preferred.
• Proficiency in Google Suite and scheduling platforms.
• Strong multitasking and organizational skills in a fast-paced environment.
• Highly detail-oriented and capable of maintaining accuracy.
• Weekend availability preferred.

What we can offer you:

• Hybrid work-from-home options available after 3 months of on-the-job training (must meet performance expectations).
• Medical, dental, vision, and 401k benefits.
• Bonus incentives and discretionary performance-based bonuses.
• Employee referral program.
• A fun, collaborative, and supportive work environment in a fast-growing, innovative company.
• Realistic growth opportunities to advance your career within Luna.

Physical therapy, delivered.www.getluna.com#LUNACORP1#LI-KC1
Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day
~ Forbes America's Best Startup Employers of 2024 #111 ~~ Fast Company World's Most Innovative Companies of 2024 #13 in Healthcare ~~ Exceptional Performance Designation from Medicare/CMS MIPS 2022, 2023 ~~ Gold Indigo Design Award for mobile app design excellence 2020 ~