Field Engineer (US REMOTE)

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

Job Description

Note: This position is remote and candidates can reside anywhere in the US. Preferred candidates will reside in the Eastern or Central time zone.

Overview:

The Field Engineering team plays a crucial role in enhancing public safety by deploying Computer-Aided Dispatch (CAD), Mobile Applications, and Records Management Systems (RMS). They handle all on-premise hardware and equipment installations for government and municipal projects, following Standard Operating Procedures (SOPs) to ensure consistent quality and promote efficient standardization and reuse.

Your responsibilities will include:
• Managing and executing customer installation activities within agreed upon project timeframes.
• Verifying the complete functionality and readiness of systems for software deployment.
• Conducting routine system tasks like software updates, system upgrades, data backup/restoration, and troubleshooting.
• Gaining a deep understanding of public safety customer environments to ensure optimal product security and reliability.
• Demonstrating proficient software and IP networking skills, coupled with excellent problem-solving abilities.

• Deliver solutions that align with existing products, standard interfaces, and pre-defined procedures.

• Diagnose and resolve issues across systems, networks, and infrastructure.
• Develop and document Standard Operating Procedures (SOPs) as needed.
• Identify defects, work with project team/Engineering to support through resolution.

• Adhering to all corporate guidelines and completing required training, including CJIS compliance.
• Accurately logging billable hours for project work.

• Occasional travel (25%-50%) will be required, depending on project and business needs.

Preferred Skills:

• An Associate's or Bachelor's Degree in Engineering, IT, Software Engineering, or Technology, or 5+ years of experience deploying and integrating complex IP products and systems.
• Proven experience installing, administering, and troubleshooting the following:

• Server Virtualization/Containerization: Specifically VMware ESXi v.7+ and/or Red Hat OpenShift.

• Database Servers: Particularly Microsoft SQL Server 2019 and later

• Server Operating Systems: Including Windows Server 2019 and later

• Workstation Operating Systems: Such as Windows 10 & 11, and Linux

• Network LAN Switches: Experience with HP Arista is a plus

• Storage Area Network (SAN): Experience with HPE Alletra and Nimble is a plus

• Basic Firewall and Router knowledge: Fortinet Fortigate experience is a plus

• Server and Workstation hardware: Experience with HPE compute hardware is a plus

• Window Active Directory (AD) administration including Group Policy Object (GPO) and Domain Name System (DNS)

• Experience using TeamCity is a plus

• Prior experience with the deployment, integration, operations, or administration of Public Safety Applications.
• The ability to independently select appropriate methods and techniques to solve problems.
• A strong capacity to collaborate effectively with regional and ter