Patient Services Representative Senior Orthopedics Surgery Scheduler

Practice and Culture

The Senior Patient Service Representative Surgery Scheduling serves as a pivotal team member at the front end of the surgical journey, ensuring every case is accurately scheduled, complete, and ready for execution the first time. This role goes beyond traditional scheduling, driving process reliability, access optimization, and surgical readiness through consistent application and continuous improvement of standard work. This position is responsible for coordinating complex surgical scheduling across multiple orthopedic subspecialties and ensuring all required elements are in place to support a seamless perioperative experience. The Senior PSR proactively identifies workflow gaps, reduces variation, and partners cross-functionally with clinical teams, surgical optimization, and operational leaders to improve throughput and eliminate rework while maintaining a high standard of accuracy in scheduling. In addition to operational responsibilities, the Senior PSR is accountable for training and onboarding new team members. This includes leading structured onboarding, coaching on standard work, and supporting ongoing skill development to ensure consistency, accuracy, and confidence across the team. Acting as a subject matter expert and informal leader, this role strengthens communication across providers, clinics, and surgical sites ensuring alignment from order to operating room. This is a high-impact role for individuals who combine precision with systems thinking and a passion for developing others, elevating both individual and team performance to deliver safe, efficient, and patient-centered surgical care.

Job Summary

Organizes day-to-day clerical function in the delivery of quality health care services. Provides functional guidance to clerical staff.

Essential Functions

• Serves as, and performs functions of, Floor Coordinator.

• Oversees development and delivery of functional training to clerical staff.

• Responsible for auditing and developing action plans for process improvement.

• Performs tracking and trending audits within department/practice.

• Serves as a subject matter expert/resource to the department/practice.

• Possesses the ability to perform the roles of Patient Services Representative, Associate and Intermediate roles when necessary.

• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications

Required

• High School Diploma or equivalent

• 5 years of relevant experience typically gained through skills/ knowledge / abilities of related experience

Preferred

• Associate's Degree

About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - 2770 East Beltline Ave NE - Grand Rapids

Department Name

Ortho Shared Services 2770 East Beltline - Medical Group West

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. - 4:30 p.m.

Days Worked

Monday - Friday

Weekend Frequency

N/A

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