Retail Event Operations Associate - US Diving

General Duties and Responsibilities:

• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand, Team, League is always positively represented
• Understand Fanatics Values and how they relate to the Event Operations Associate role
• Maintain sales floor and/or stockroom standards with an eye to detail 
• Troubleshoot sales transactions via the Fanatics Point of Sale System (POS)
• Provide a fun and professional environment for team members and fans
• Assist with stocking of merchandise
• Assist with inventory when needed 
• Organize supplies and equipment 
• Load and unload merchandise trucks 
• Assist as directed by your supervisor to ensure that your assigned location is neat, organized, clean and fully stocked for all events and set up
• Perform additional responsibilities as assigned by the Leadership team 

Job Knowledge, Skills and Abilities 

• Possess a fun, outgoing, confident, and professional demeanor 
• Ability to build product knowledge 
• Ability to work as a member of a team in fast paced environments, servicing a diverse fan base 
• Ability to maintain high standards of organization and cleanness 
• Proven ability to overcome obstacles while maintaining a positive, can-do attitude 
• Strong communication, literacy, and numeracy skills 
• Ability to be punctual, consistent, and reliable on the job 

Education, Experience and Requirements

• Minimum 18 years of age
• Experience working in venue and retail / merchandise environment 
• Ability to work independently and responsibly in a fast-paced continuously changing environment
• Must be friendly, self-motivated, and love meeting new people in an exciting event setting
• Basic math skills: ability to accurately count change and balance bank
• Willingness and drive to exceed guest and partner expectations
• Ability to work independently or in a team during set up and to get tasks done efficiently
• Ability to communicate effectively with supervisor and guests
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance
• Must maintain regular and consistent attendance and punctuality throughout the duration of the event / assignment, with or without reasonable accommodation

Physical Demands: 

• Regularly required to sit stand, reach, bend and move about the facility as needed
• Ability to stand, walk, bend and move throughout the venue for extended periods of time
• Practice safe work habits, follow all safety policies, procedures and company-wide safety training and any additional job specific safety training
• Follow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.

 

• Greet fans and ask questions to help make their shopping experience an enjoyable one 
• Make recommendations based on observations and conversations with fans
• Help execute a brand connection by ensuring fans enjoy a top notch shopping experience 
• Maintain sales floor and/or stockroom standards with an eye to detail
• Process sales transactions via the Fanatics Point of Sale System (POS)
• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented
• Perform additional responsibilities as directed by the management team

Education, Experience and Requirements

• Minimum 18 years of age, High School graduate or equivalent
• Past experience working in retail or sales preferred
• Ability to work independently and responsibly in a fast-paced environment
• Availability to work extended hours on game days and during events
• Foreign language skills are a plus

Job Knowledge, Skills and Abilities

• Possess a fun, professional demeanor
• Demonstrated ability to build product knowledge of Team/League inventory
• Demonstrated ability to work as a member of a team in fast paced environments, servicing a diverse fan base
• Ability to maintain high standards of organization and cleanness
• Proven ability to overcome obstacles while maintaining a positive, can do attitude
• Strong verbal communication skills

Physical Demands

• Regularly required to sit stand, reach, bend and move about the facility as needed
• Must be able to lift and carry up to 30 lbs.