Certified Medical Assistant - Cancer Services - PRN/Casual - Days

Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Location: Methodist Jennie Edmundson Hospital
Address: 933 E Pierce St. - Council Bluffs, IA

Work Schedule: Typical shift coverage 7a-3p, Monday-Friday. This is a casual/PRN position. Casual/PRN employees work on an ‘as needed’ basis to meet the needs of the business.  Work days/hours will often vary from week to week.

Benefits Eligibility: This position is eligible for full time benefits.

Performs duties, and procedures of a certified medical assistant.

Responsibilities:

Essential Functions

Promotes positive relations when interacting with patients, visitors, families, physicians, customers, and co-workers.

• Greets, smiles, and makes eye contact.
• Introduces self by name.
• Volunteers to help co-workers, and other employees.
• Addresses patients, and others by surname.
• Responds quickly to patients, and/or other peoples' needs.
• Knows, and demonstrated 6 step customer complaint management process.
• Identifies problems, and/ or customer concerns, and reports them promptly to clinic manager.
• Follows the standards of timeliness, and office policies.
• Practices excellent customer service skills.

Recall system, and filing system.

• Maintains a recall system to retrieve computerized information, records, and code names in a notebook accessible to office personnel.  
• Maintains an up-to-date filing system for all correspondence, projects, and educational information.
• Maintain copies of all patient information, and scans into electronic medical record.
• Verifies insurance coverage in PayNav prior to patient's appointment.
• Collects co-pay amounts, and posts in HealthPay 24.
• Scans insurance cards, and verifies patient identification, including face photo.
• Ensures all consent forms are signed (Consent to Treat, NEHII, HIPAA, etc.).
• Enroll patients in the BestCare.org Patient Portal.

Collects initial data to prepare patients to see the physician.

• Follows office practice protocols.
• Makes appropriate appointments for patients in department, and other departments.

Communicates with physicians, and other staff regarding changes.

• Follows the standards of timeliness, and office policies.

Receives incoming phone calls to the Clinic.

• Must have excellent telephone etiquette.
• Must be able to refer calls to the appropriate personnel, and be able to retrieve information for the caller.

Practices excellent customer service skills.

• Follows the practices, and policies of the Health System regarding customer service.

Maintains confidentiality regarding patients, and their injuries/illnesses, and obtains appropriate releases.

• Follows Iowa Worker's Compensation guidelines, and hospital protocols regarding release of information.

Charts appropriately, concisely, and as needed in the patient record, includes communication with employer.

• Follows standards of practice for charting, and documentation.

Assists physicians with patient visits.

• Follows the principles of infection control, and minor surgery protocols.
• Follows the policies for office equipment sterilization, and infection control.
• Communicates with physicians, and other staff regarding changes.

Transports patients, and assists with their needs in the department.

Performs patient care skills - weight, blood pressure, pulse, oxygen, temperature.