Associate Digital Project Manager - Remote

Company Description

Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.

Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.

Job Description

• Lead project implementations and product configurations for client accounts
• Develop and maintain strong customer relationships
• Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction
• Provide technical and product support
• Establish and teach customer support practices and procedures
• Create and manage detailed project plans to ensure deliverables are complete on time
• Effectively prioritizes own and workload of other team members
• Effectively uses Medable's software and other systems and solutions required to support customers and projects
• Study other customer success programs and analyze customer data to identify the best practices
• Establish and manage project timelines and objectives, driving them to timely completion
• Has in-depth understanding and knowledge of Medable's software and the use cases of Medable's solution in the market
• Provide training on products and customizations
• Help customers plan and identify the best ways to utilize the software
• Educate customers on the capabilities of the software
• Proactively identifies and addresses issues or risks
• Other duties as assigned

Qualifications

• Requires a Bachelor's degree and a minimum of 2 years of related experience; or the equivalent work experience.
• Excellent communicators both orally and in writing
• Knowledge of customer service practices
• Experience creating and managing project plans
• Team player attitude - collaborative approach
• Experience with clinical trial (ePRO, EDC, mobile) or healthcare software solutions (preferred)
• Experience with clinical trial data management (preferred)
• Experience working with budgets (preferred)
• Experience working in the clinical trial industry (preferred)
• Prior track record working on project implementations and product configurations for client accounts on this level (preferred)
• Proficiency with Microsoft Excel, Microsoft Word, Microsoft Powerpoint
• Strong project management skills
• Strong time-management skills
• Strong leadership and interpersonal skills
• Technical aptitude and ability to learn software programs

Education, Certification and Licenses:

• Bachelor’s degree or a combination of education and experience
• Bachelor’s degree in Computer Science or health-related degree preferred

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Additional Information

Medable, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

U.S. employees and contractors, and International workers with travel to the U.S. must have a willingness and ability to provide proof of completed COVID-19 vaccination prior to start date. All strongly held beliefs, religious, medical, and other legally recognized exemptions regarding vaccination status will be considered.