Sr. Internal Communications Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Senior Manager of Internal Communications, you’ll be responsible for supporting a best-in-class employee communications function to serve Docusign’s global employee base, generate excitement, and drive strategic alignment for Docusign’s next chapter as the Intelligent Agreement Management company, with a specific focus on, but not limited to, supporting Docusign’s Customer Success org.

 

In this role, you’ll work closely with business partners and members of our executive team to determine business goals and derive communications goals, strategy and tactics both company-wide, and for leaders’ respective organizations. You will also lead the day-to-day intake and execution of org-level communications for the Customer Success teams.

 

We are looking for a communications professional who loves to dig into all aspects of the work. You’ll need to be able to seek out information to support business goals, distill what you’ve found, create communications strategies, draft narratives and plans, and then implement. To succeed, you’ll be proactive, organized, and able to thrive in a matrixed environment. You are creative and have top-notch writing skills, but you love a good edit. You enjoy the challenge a tight deadline brings and have the wit and scrappiness to meet it. You love to get into the weeds and help employees learn and thrive. You are flexible in the face of change. You get joy from growing an enterprise that helps businesses and people be successful. 

 

This position is an individual contributor role reporting to the Employee Communications Director.

 

Responsibility

• Create employee communications strategies and implement plans for the Docusign employee base

• Manage regular internal org-level communications channels and events for the Customer Success team, including org-level Town Halls

• Draft and manage executive-level internal communications as-needed, including on behalf of the Docusign Chief Customer Success Officer

• Provide strategic counsel for Docusign cross-functional collaborators to ensure our employees have the information they need to reach our business goals

• Leverage internal communications tactics to foster community, drive engagement, and help business units achieve business goals

• Create communications plans and strategies that support business goals

• Devise necessary communications narratives, campaigns, and materials

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 8+ years of communications experience at major corporations or agencies
• BS/BA degree or equivalent

Preferred

• Excellent written and verbal communication skills with ability to draft narratives and messaging that differentiates companies
• Flexibility and a bias to action
• An excitement to dig into the work personally — this is a lean and nimble team
• Experience at public companies
• Experience working with global teams in technology or enterprise settings
• Excellent cross-functional communication experience; proven experience thriving in a matrixed environment
• Strong ability to advocate and influence at any level: from executives to peers to working teams
• Strong copywriting and editing skills, with the ability to articulate complex issues in a clear and concise manner
• High emotional intelligence

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related