Senior Regional Director, Fulfillment Operations

Senior Regional Director, Operations

Newark NJ, Irving TX, Phoenix AZ

The Senior Regional Director of Operations will lead and develop the supply chain and fulfillment operations across the network supporting Meal Kit business. You will have multi-site ownership & be responsible for the operations strategy, optimization, as well as execution. As a key contributor to a critical area in our business, you’ll define and implement how we bring our products to our customers. 

You will...

•       Have multi-unit facility oversight with the responsibility of all budgetary and operational aspects of each location
•       Travel 75% of the time to multiple locations within your region
•       Manage field Senior Leadership including Site  Director  & teams
•       Collaborate with internal teams including Finance, People, Network Planning, Engineering & Continuous Improvement to drive innovation across field DCs
•       Manage key metrics and KPI’s relevant to the business and operational excellence
•       Skillfully manage the demands of a dynamic, high-growth environment and lead both corporate and field employees through change initiatives.
•       Create a fun and engaging work environment to enable all employees to feel connected to the company’s vision and values.
•       Identify supply chain risks, and develop tools and mitigation strategies for alternative plans 
•       Identify valuable production and leadership methodologies, present areas of opportunity to the leadership team, and drive the establishment of new initiatives and best practices
•       Play an integral role in site level project execution, capacity planning, & day-to-day operations 
•       Embrace and guide others through change and continuous improvement, aligning the team to both short- and long-term priorities. This includes allocating resources and mobilizing people to achieve targets with consistently monitoring progress and measuring success.
•       Foster a culture of accountability, performance and best-in-class employee engagement to drive results and creative thinking. Lead with integrity, empathy and curiosity, providing coaching, feedback and productive insights to help people be at their best.
•       Build & establish a strong team with a leadership pipeline; coach and develop talent
•       Be the liaison between site operations and other functions within Headquarters 
•       Ensure adequate communication of company goals and priorities to the Fulfillment Center teams 
•       Ensure adherence to OSHA, GMP, SQF, food safety and facility compliance 
•       Drive Safety, quality, cost, and delivery, while growing and expanding capabilities of each site
•       Share and exchange operational best practices between all HelloFresh centers while auditing for compliance to established process standards
•       Reward and recognize performance and execute on progressive discipline, as needed
•       Instill a customer-focused mindset committed to delivering the highest quality product

You are…

•       Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
•       Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risks, able to roll up sleeves and get involved
•       Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo
•       Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments but agile enough to switch between tasks quickly
•       Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
•       Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic and data to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
•       Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none

You have...

•       Bachelor's Degree required - Master's preferred
•       15+ years of experience managing multi-unit facility operations in a Food/Beverage/e-commerce fulfillment/distribution center setting
•       APICS CPIM or CSCP certification (preferred)
•       Progressive supply chain leadershi