GoFollow RN - West Virginia

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

The GoFollow Nurse supports in-center providers in delivery of patient care by managing clinical laboratory and radiology results, answers incoming calls from patients/customers and conducts outreach to patients to relay details on patient visit and changes to result management. Responsible for answering inquiries and questions, handles complaints, troubleshoots problems and provides information for patients/customers, and escalating cases to GoFollow APPs that require medication management changes.  Note: This is a remote position. 

Job Requirements:

Education:

• Graduate from and accredited registered nursing program.

Work Experience:

• 3+ years of experience of clinical practice experience required
• Emergency Medicine/Urgent Care preferred
• Previous exposure and awareness on how to deliver lab and radiology results to our patients

Licenses/Certifications:

• Active Registered Nursing State License (WV)
   
• RN Compact Licensure preferred

Essential Functions:

• Responsible for review and managing patient results for various labs and imaging.
• Document all activities and communications in the EMR
• Responsible for escalating cases to GoFollow APPs that require medication management changes.
• Responsible for timely management of critical abnormal lab results (within 12-24 hours)
• Responsible for relaying results and care plan to patients, explaining results and answer questions from patients
• Respond to escalated questions and concerns as needed.
• Respond to patient inquiries both telephonically and by email regarding patient visit and follow up.
• Prioritizes results and triaging messages efficiently
• Responsible for outreach for patient follow-up
• Responsible for pro rata share of weekend and on-call duties
• All other duties as assigned.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!