Customer Solutions Representative - Collector - Starting April 2026 - Remote - AR, MI, NC, PA Only

General information

Career area Collections Work Location(s) AR, MI, NC, PA Remote? Yes Ref # 21565 Posted Date 01-18-26 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Are you experienced in customer service and interested in helping customers reach financial well-being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner.

We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales. You will gain valuable skills and contribute to a team that values professionalism and consistent, industry-standard practices.

Compensation & Schedule:

• Compensation: $23/hr. + monthly incentives

• Training class starts: April 6, 2026

Work schedule after training:

• 8am - 5pm EST or (7am - 4pm CST) Monday through Friday or 9am - 6pm EST or (8am - 5pm CST) Monday through Friday

• 12pm - 9pm EST or (11am - 8pm CST) one day per week

• 8am - 12pm EST or (7am - 11am CST) one Saturday per month 

Location Requirements:

• Applicants must reside within 100 miles of one of the following locations:

• Little Rock, AR (17500 Chenal Parkway Little Rock, AR 72223)

• Charlotte, NC (601 South Tryon Street Charlotte, NC 28202)

• Detroit, MI (500 Woodward Avenue Detroit, MI 48226)

• Fort Washington, PA (1100 Virginia Drive Fort Washington, PA 19031)

Internet Requirements:

• High-speed internet service required (minimum 25MB/s download, but 50MB or greater is preferred).

• Test your speed at speedtest.com.